Landon Kirk
Flintstone,GA
Summary
Dynamic Tour Guide Supervisor with a proven track record at Ruby Falls, enhancing guest satisfaction through exceptional communication and tailored experiences. Expert in public speaking and cultural sensitivity, I've led teams to innovate tour quality, significantly improving safety and visitor engagement. Skilled in conflict mediation and emergency response, ensuring inclusive, memorable tours for diverse groups.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Tour Guide Supervisor
Ruby Falls
04.2022 - 08.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from guest, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
- Guided groups of up to 50 people on scheduled tours.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members and guests promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Accomplished multiple tasks within established timeframes.
Operations Employee
Rock City Gardens Inc
05.2023 - 08.2023
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Worked closely with supervisors to ensure accurate reporting of completed tasks, hours worked, and any incidents or accidents that occurred during shifts.
- Cleaned work area of debris, scrap, spills and trash.
- Expedited trash collection process by quickly identifying which bins needed emptying at each stop along the route.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
Bachelor of Science - Computer Science
Georgia Southern University
Statesboro, GA05.2028
High School Diploma -
Ridgeland High School
Rossville, GA05.2024
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Creative solutions
- Tourism Management
- Emergency Response
- Cultural Sensitivity
- Training and mentoring
- Body language reading
- Conflict Mediation
- Reports
Timeline
Operations Employee
Rock City Gardens Inc
05.2023 - 08.2023
Tour Guide Supervisor
Ruby Falls
04.2022 - 08.2024
Bachelor of Science - Computer Science
Georgia Southern University
High School Diploma -
Ridgeland High School
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