Riley Blackwell
Phoenix,AZ
Summary
Dedicated customer support professional with experience in case management, scheduling, and team leadership. Skilled in resolving complex issues with empathy, maintaining service-level expectations, and ensuring client satisfaction. Brings proven ability to adapt in high-pressure environments and collaborate across teams to improve efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Specialist
U.S. Army National Guard
09.2022 - Current
- Trained as a Combat Medic, recognized for leadership under pressure.
- Specialized in crisis response and effective communication in high-stress environments.
Case Manager and Scheduler
Seniors Helping Seniors East Valley
08.2024 - 02.2025
- Managed high-volume client cases, ensuring timely resolution and satisfaction.
- Coordinated across multiple stakeholders to meet service needs under tight timelines.
- Resolved client escalations with empathy, maintaining compliance and service quality.
Daycare Manager
EoS Fitness
10.2023 - 08.2024
- Addressed member concerns promptly, ensuring a positive customer experience.
- Led staff to maintain safe, service-oriented environment.
Education
Associate of Science - Biology
Barton Community College
07.2020
Skills
- Customer Service & Advocacy
- Case Management & Scheduling
- Conflict Resolution
- Clear Written & Verbal Communication
- Clear Verbal and Written Communication
- SLA / Case Handling
- Multitasking Across Multiple Communication Channels
- CRM Tools & Ticketing Systems
Timeline
Case Manager and Scheduler
Seniors Helping Seniors East Valley
08.2024 - 02.2025
Daycare Manager
EoS Fitness
10.2023 - 08.2024
Specialist
U.S. Army National Guard
09.2022 - Current
Associate of Science - Biology
Barton Community College
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