Riley Blackwell
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Shift Lead
Playa Bowls
New Orleans, LA
09.2023 - 03.2026
- Excelled at multitasking in a very fast-paced environment without supervision.
- Trained new staff on procedures, safety protocols, and customer service standards.
- Managed inventory levels by conducting regular stock checks and ordering supplies.
- Resolved customer inquiries and complaints promptly and professionally in person and over the phone.
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Implemented operational improvements to enhance efficiency in service delivery.
Team Member
Playa Bowls
Orleans, LA
05.2023 - 09.2023
- Collaborated with team members to ensure timely service during peak hours.
- Communicated effectively with the team to coordinate tasks and improve workflow.
- Maintained a clean and organized work area throughout shift.
- Promoted to Shift Lead in September of 2023.
Volunteer Patient Care Assistant
Baton Rouge General Hospital
Baton Rouge, Louisiana
2021 - 2022
- Provided compassionate care for patients undergoing chemotherapy in infusion center.
- Ensured patient comfort and safety while maintaining cleanliness standards.
- Transported medications, chemotherapy infusions, and patient specimens to laboratory and pharmacy.
- Assisted nursing staff with daily patient care tasks and activities.
- Filed patient paperwork and securely destroyed sensitive documents daily.
- Cultivated a warm environment to support vulnerable patients during treatment.
Volunteer Patient Access Representative
Baton Rouge General Hospital
Baton Rouge, LA
2021 - 2022
- Oversaw communication among surgical staff, patients, and their families in surgery waiting division.
- Welcomed patients and families professionally to enhance their experience.
- Processed all admission paperwork accurately for seamless patient flow.
- Provided timely updates to families during procedures, ensuring transparency and support.
- Functioned as liaison between operating room and waiting area to relay critical information.
- Managed high volume of phone calls daily while maintaining document organization.
- Ensured both physical documentation and online database remained accurate and current.
Education
Bachelor of Science - Psychology, Minor in Biology, Pre-PA
University of New Orleans
New Orleans, LA05-2026
Certification
- Basic Life Support (BLS Provider) Certification
American Heart Association
Issued July 2026 · Expires July 2028
eCard Code: s1jhograhzs3zriyqeegmnky - Social Behavioral Education
CITI Program
Issued Sep 2024 · Expires Sep 2028
Credential ID 65051858
Timeline
Shift Lead
Playa Bowls
09.2023 - 03.2026
Team Member
Playa Bowls
05.2023 - 09.2023
Volunteer Patient Care Assistant
Baton Rouge General Hospital
2021 - 2022
Volunteer Patient Access Representative
Baton Rouge General Hospital
2021 - 2022
Bachelor of Science - Psychology, Minor in Biology, Pre-PA
University of New Orleans