Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Bland

Brazil,IN

Summary

I am a college graduate who is proven to have a dynamic leader with a proven track record at Party City. I am known by my previous supervisors for enhancing team performance and exceeding sales goals. I am skilled in customer service and music education, as well as adept at problem-solving and fostering strong relationships. I have achieved significant improvements in customer experience and operational efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Party City Holdings Incorporated
08.2021 - Current

- As an Assistant Store Manager of a branch of the Party City Corporation located in Bloomington, IN, I was responsible for the regular restock of store inventory as well as leading a team of associates to meet weekly and monthly sales goals.

- Additionally, other tasks included making regular adjustments to pricing and merchandising dependent upon the featured sale, regular cash handling and auditing, and maintaining a clean and organized sales floor.

- I enjoyed my experience working here and made lasting connections with my co-workers.

Customer Service Representative

Hard Surface Specialties
05.2018 - 07.2021

- As a customer service representative for Hard Surface Specialties, I was responsible for obtaining leads on clients looking to have their homes or businesses remodeled.

- This was a residential and commercial contracting company.

- I made sure customers had an easy and personalized experience redesigning the interior or their work and living spaces.

- Additionally, I set customers up for an appointment time with a licensed installer in which they received a price estimate on their project.

- I was in charge of filing their information, and following up with customers throughout the installation process to address any questions or concerns they had.

Part Time Store Manager

The Children's Place
11.2016 - 05.2018

- As a Part Time Manager for The Children's Place, I was responsible for offering customers an easy and personalized shopping experience.

- Leading a team of associates to meet weekly and monthly sales goals.

- Making regular adjustments to pricing and merchandising dependent upon the featured sale.

- Resolving conflicts between associates, and store customers.

- Maintaining a clean and organized sales floor.

- While working here I mad lasting connections with my co-workers, some of who I am still in touch with.


Music Instructor

Melody Music Shop
10.2016 - 05.2018

- As a Music Instructor for Melody Music Shop in Bloomington, IN, I was responsible for...

- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.

- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.

- Fostered inviting and comfortable learning environments for students to promote enthusiasm for music and commitment to practicing.

- Provided support for musical and vocal audition preparation.

Education

Master of Science - Music Education

Indiana University, Bloomington
Bloomington, IN
05-2025

Bachelor of Arts - Music Performance

Indiana University, Bloomington
Bloomington, IN
12-2020

Skills

    - Problem-solving

    - Customer service

    - Customer experience

    - Teaching

    - Music education

    - Work ethic

Timeline

Assistant Store Manager

Party City Holdings Incorporated
08.2021 - Current

Customer Service Representative

Hard Surface Specialties
05.2018 - 07.2021

Part Time Store Manager

The Children's Place
11.2016 - 05.2018

Music Instructor

Melody Music Shop
10.2016 - 05.2018

Master of Science - Music Education

Indiana University, Bloomington

Bachelor of Arts - Music Performance

Indiana University, Bloomington
Riley Bland