Riley Bogatko
Flower Mound,TX
Summary
Dynamic college graduate with a solid foundation in business administration, complemented by hands-on experience in retail management. Demonstrates ability to drive store performance through effective team collaboration, strategic planning, and a commitment to excellence in customer service and staff development. Recognized for strong problem-solving, time-management, and organizational skills, ensuring consistent operational success while adapting to evolving business needs. Equipped to leverage these skills to contribute meaningfully in a professional setting with reliability and a results-oriented approach.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Odin Leather Goods
Flower Mound, TX
10.2022 - Current
- Developed and implemented strategies to improve customer service satisfaction.
- Assisted retail manager with sales, employee management, customer service and operations management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Maintained accurate records of received goods and shipped orders in computerized inventory system.
- Managed store organization, maintenance, and purchasing functions.
- Investigated and resolved customer inquiries and complaints promptly, reinforcing commitment to high service excellence standards.
- Partnered with upper management to formulate and implement strategic growth and expansion plans for the store.
- Implemented training programs for new employees, improving product knowledge and service quality.
Hostess/Server
Marty B's
Bartonville, TX
08.2020 - 12.2021
- Developed and maintained rapport with repeat customers, ensuring a welcoming and personalized experience.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
- Designed and executed table layouts to optimize guest satisfaction and promote customer loyalty.
- Promoted high-profit items, including appetizers and mixed drinks, to drive sales growth.
- Performed essential opening, closing, and shift transition tasks to maintain restaurant functionality and prepare teams for customer service.
- Developed in-depth understanding of menu items to effectively respond to questions regarding ingredient origins and preparation methods.
Server
Peter's Pizzeria
Highland Village, TX
10.2019 - 06.2020
- Executed accurate billing payment processing and cash management to uphold register accuracy and enhance customer trust.
- Monitored and replenished pantry supplies, including food items and paper products, to maintain optimal stock levels during busy periods.
- Oversaw inventory replenishment and arrangement for salad bar and buffet across lunch and dinner shifts.
- Demonstrated passion for customer service and implemented strategies to boost referrals and attract walk-in clientele.
- Conveyed dining orders to kitchen staff with precision, directing focus on special requests and dietary restrictions to ensure compliance with customer preferences.
- Managed the intake and system entry of to-go and Uber Eats orders, optimizing order processing workflow.
Education
BBA - Business Administration
Texas A&M University - Commerce
Commerce, TX05.2025
Associate in Arts (A.A.) -
North Central Texas College
Flower Mound, TX12.2022
Skills
- Warm and Friendly
- Team Player
- Detail-oriented
- Customer service
- Strong multi-tasking
- Retail operations
- Stockroom management
- Problem-solving
- Dependable and reliable
- Operations oversight
Timeline
Retail Store Manager
Odin Leather Goods
10.2022 - Current
Hostess/Server
Marty B's
08.2020 - 12.2021
Server
Peter's Pizzeria
10.2019 - 06.2020
Associate in Arts (A.A.) -
North Central Texas College
BBA - Business Administration
Texas A&M University - Commerce