Summary
Overview
Work History
Education
Skills
Timeline
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Riley Bowman

Riley Bowman

Jacksonville,FL

Summary

With a profound upbringing as a triplet, the value of teamwork has been ingrained in me from an early age. This belief has only been strengthened through my previous work experiences, where I have witnessed firsthand the importance of a strong team in achieving success. By fostering a supportive environment and embracing each other's ideas, we can accomplish great things together. In every role I undertake, my goal is to build a solid team and stand by my colleagues through any challenges that may arise. As a warm and friendly individual, I take pleasure in assisting customers in any situation and thrive on working closely with team members to deliver a positive guest experience. With my experience as a front desk agent in a busy and successful setting, I am well-equipped to contribute to the success of any team.

Overview

4
4
years of professional experience

Work History

Concierge

Ponte Vedra Inn and Club
05.2024 - 08.2024
  • Listened actively and responded effectively to guest and members requests
  • Professional verbal and written communication
  • Anticipating the needs for guests and going above and beyond to meet their request
  • Creating special and unique gifts for guests celebrating special occasions
  • Greeted the guests in a friendly manner and positive attitude
  • Helped aid front desk agents when they needed assistance
  • Provided guests with information about local attractions, restaurants, and services
  • Remembering guest preferences when they return to the hotel

Front Desk Agent

Ponte Vedra Inn and Club
05.2023 - 08.2023
  • Assisted with checking guests in and out of the hotel
  • Helped ensure guests had a great stay and provided them the things they needed to do so
  • Answered phone calls for the front desk as well as the phone operator
  • Assisted the bellman whenever they needed assistance, as well as, room service
  • Greeted guests when entering and leaving the hotel
  • Helped guide guests to the correct locations of the property
  • Helped keep the front desk of the hotel tidy and organized
  • Worked with my team to provide the best service for the guests
  • Encouraged my coworkers to keep up the great work they were doing

Lifeguard & Swim Instructor

YMCA
03.2020 - 08.2022
  • Kept watch over swimmers to respond quickly to distress situations
  • Maintained neat and clean pool area and clean water
  • Monitored behaviors for safety violations and took steps to prevent further violations
  • Identified emergency situations or potential drownings and was ready to enter water for lifesaving measures
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines
  • Knowledgeable about lifeguard operations, safety guidelines and CPR and first aid
  • Conscientious individual commended for consistently spotting hazards and taking appropriate measures to prevent accidents

Education

BS degree -

Florida State University
Tallahassee, FL
05.2025

High school diploma -

Bishop Kenny High School
Jacksonville, FL
01.2021

Skills

  • Team player
  • First aid
  • CPR
  • Customer service
  • Motivated
  • Cooperation
  • Listening
  • Advising
  • Motivating
  • Friendly
  • Attentive
  • Safety procedures
  • Direction
  • Effective communication
  • Team player attitude
  • Customer Service
  • Conflict Resolution
  • Transportation Coordination
  • Exceptional communication

Timeline

Concierge

Ponte Vedra Inn and Club
05.2024 - 08.2024

Front Desk Agent

Ponte Vedra Inn and Club
05.2023 - 08.2023

Lifeguard & Swim Instructor

YMCA
03.2020 - 08.2022

High school diploma -

Bishop Kenny High School

BS degree -

Florida State University
Riley Bowman