Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Buerk

Riley Buerk

UX Designer
Portland,OR

Summary

Skilled UX Designer combining design and community to create accessible technology for all. Strong foundation in visual design, prototyping and user research methods. Excited to continue building on my foundation every day.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Lead Cashier

New Seasons
Portland
09.2023 - Current
  • Manage a team of 4-10 cashiers daily, including organizing the break schedule and resolving staffing issues
  • Effectively handle and resolve major issues raised by customers or employees
  • Manage daily cash operations, including opening and closing tills, and coordinating with the federal bank on a weekly basis.

New Seasons Cashier

New Seasons
Portland
11.2022 - 09.2023
  • Collaborate with floor team and managers to effectively address diverse customer needs
  • Provide exceptional customer service by assisting customers with application navigation and in-store technology for optimal experiences
  • Demonstrate active listening skills to effectively address customer concerns and promptly escalated complex issues to supervisor

Contract UX Designer

SodaSpeak
12.2022 - 02.2023
  • Implemented strategies to clearly communicate the value proposition of a paid subscription to users
  • Analyzed user feedback and behavior to optimize the user experience and drive conversions
  • Generated a comprehensive research report, summarizing findings, recommendations, and actionable insights
  • Conducted research and utilized findings to create personas and a user journey map
  • Designed high-fidelity wireframes to include in presentation to stakeholders
  • Presented research report to stakeholders, effectively communicating research findings and their implications

Contract UX Designer

Bizminer
09.2022 - 11.2022
  • Administered extensive user experience (UX) research to gain insights into the overall experience of Bizminer users, including their usage patterns, objectives, and challenges
  • Researched key user flows, including onboarding and product selection
  • Incorporated hints and tips to ensure the product is accessible to a wide range of users
  • Presented design enhancements for Bizminer platform to stakeholders, incorporating user research, user testing, and prototyping

Freelance UX Designer

Friends International Medical Teams
Portland, OR
05.2022 - 09.2022
  • Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
  • Collaborated with a content writer and stakeholder to create holistic UX vision and strategies.
  • Conducted A/B testing with content writer and stakeholder to ensure designs were what they wanted
  • Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
  • Devised new logo for website based on team name

Education

Clackamas Community College
Oregon City, OR
09.2019 - 06.2021

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Western Oregon University
Monmouth, OR
09.2017 - 04.2019

Skills

Prototyping

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Certification

Harness Projects: Design a Prototype Certification

Timeline

Lead Cashier

New Seasons
09.2023 - Current

Contract UX Designer

SodaSpeak
12.2022 - 02.2023

New Seasons Cashier

New Seasons
11.2022 - 09.2023

Contract UX Designer

Bizminer
09.2022 - 11.2022

Freelance UX Designer

Friends International Medical Teams
05.2022 - 09.2022

Clackamas Community College
09.2019 - 06.2021

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Western Oregon University
09.2017 - 04.2019

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Riley BuerkUX Designer