Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Chapman

New Braunfels

Summary

Results-driven Assistant Service Coordinator with a strong background in supporting service operations. Proven track record in assisting with scheduling, dispatching personnel, and managing inventory to enhance efficiency and customer satisfaction. Highly organized and team-oriented, with excellent communication skills. Eager to contribute and support team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Service Coordinator

Guido Construction
09.2023 - Current
  • Coordinated daily schedules for field technicians using Path, Trello, Outlook, and Bistrack to ensure efficient job assignment and minimal downtime.
  • Managed high volumes of client requests, resolving service issues quickly to boost customer satisfaction.
  • Collaborated with the service coordinator to streamline workflows, resulting in faster response times and improved team efficiency.
  • Served as the primary point of contact for service calls, accurately qualifying repair needs and ensuring smooth follow-through.
  • Implemented quality control measures to maintain consistent service standards and enhance client experience.

Registered Dental Assistant

Peak Dental Services
02.2022 - 09.2023
  • Assisted oral surgeon with complex procedures, including wisdom teeth extractions, sinus lifts, biopsies, orthognathic surgeries, and implant placements.
  • Initiated IV lines for sedation and monitored vitals in accordance with conscious sedation protocols.
  • Maintained accurate records of controlled substances and ensured compliance with safety regulations.
  • Scheduled consultations and surgeries; prepared insurance claims, explained benefits, and discussed procedure costs.
  • Coordinated patient care with Veterans Affairs for treatment approvals and follow-ups.

Registered Dental Assistant

Peak Dental Services
02.2020 - 09.2023
  • Assisted multiple doctors with chairside procedures, including implants, crowns, bridges, root canals, and extractions.
  • Proficient in dental software (Dentrix, Denticon) and both Microsoft and Apple platforms.
  • Regularly took and developed x-rays (digital and film); fabricated temporary crowns and trimmed models.
  • Skilled in taking impressions, suture removal, and maintaining sterile instruments and operatories.
  • Maintained strict infection control standards and ensured a clean, organized clinical environment.

Registered Dental Assistant

Lonestar Pediatric Dental and Braces
02.2019 - 02.2020
  • Assisted in various dental procedures including fillings, crowns, extractions, and root canals.
  • Took x-rays, performed coronal polishing, and educated patients on oral hygiene and nutrition.
  • Prepared treatment rooms and tray setups; sterilized and disinfected instruments and equipment.
  • Monitored and documented vital signs during conscious sedation; accurately charted restorations.
  • Scheduled appointments and supported efficient front-office operations.

Bookkeeper

Tahoe West Ventures LLC
01.2015 - 01.2021
  • Kept accurate records of all financial transactions so that income and expenses can be determined
  • Handled all bookkeeping aspects for 15+ properties including analyzing each account and inputting transactions into quickbooks or excel
  • Maintained an accurate electronic and physical filing system for accounting and finance data
  • Tracked and updated tax documentation.

Education

RDA -

College Station Dental Assistant School
College Station, TX
01.2019

Skills

  • Customer service
  • Time management
  • Data entry
  • Appointment setting

Certification

  • RDA - Registered Dental Assistant
  • IV Certification
  • CPR Certified

Timeline

Assistant Service Coordinator

Guido Construction
09.2023 - Current

Registered Dental Assistant

Peak Dental Services
02.2022 - 09.2023

Registered Dental Assistant

Peak Dental Services
02.2020 - 09.2023

Registered Dental Assistant

Lonestar Pediatric Dental and Braces
02.2019 - 02.2020

Bookkeeper

Tahoe West Ventures LLC
01.2015 - 01.2021

RDA -

College Station Dental Assistant School

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