Summary
Overview
Work History
Education
Skills
Timeline
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Riley Cross

Riverside,CA

Summary

Dynamic leader with a proven track record at Victoria Country Club, adept in staff management and customer service. Excelled in enhancing operational efficiency and member satisfaction, showcasing strong communication and time management skills. Expert in golf product display and POS system operation, significantly improving inventory accuracy and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Cart Barn Supervisor

Victoria Country Club
07.2018 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improve customer satisfaction by communicating clearly, addressing concerns, and finding effective solutions.
  • Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Create monthly schedules for employees based on their availability and shift needs.
  • Identify operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Establish strong relationships with members to learn how to improve their experience at Victoria Club.

Golf Pro Shop Employee

Victoria Country Club
10.2021 - Current
  • Increase inventory accuracy by conducting quarterly stock checks and updating system records accordingly.
  • Collaborate with the head golf professional and co-workers to develop innovative marketing strategies aimed at increasing pro shop visibility and attracting new customers.
  • Maintain an organized and visually appealing pro shop environment, ensuring a welcoming atmosphere for guests.
  • Develop strong relationships with all members in order to anticipate their preferences while recommending products or services.
  • Manage tee time reservations efficiently while accommodating walk-ins whenever possible.
  • Perform cash, card, and check transactions to complete customer purchases.
  • Determine which golf grips were best for each member and re-gripped clubs as needed.

Personal Assistant

Mike Postolache
05.2022 - Current
  • Manage finances, organized and filed mail, and scheduled maintenance to maintain upkeep of his house as needed for six months at a time while employer is out of the country.
  • Collect payment from rental properties to ensure all monthly payments were made and deposited on time.
  • Provide constant communication with employer to determine which of his bills needed to be paid and ensure that they were paid on time.
  • Communicate with landscaper, cleaning service, and pool service to ensure my employers house was properly take care of while he was gone.
  • Balance checkbooks and aid in personal tasks such as running errands when needed.

Education

Associate of Science - Social And Behavioral Studies

Riverside City College
Riverside, CA
05-2021

Associates - Math And Science

Riverside City College
Riverside, CA
02-2021

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Strong Work Ethic
  • Strong Communication Skills
  • Attention to Detail
  • Golf product knowledge
  • POS System Operation
  • Product display creation
  • Training and mentoring
  • Staff Management

Timeline

Personal Assistant

Mike Postolache
05.2022 - Current

Golf Pro Shop Employee

Victoria Country Club
10.2021 - Current

Cart Barn Supervisor

Victoria Country Club
07.2018 - Current

Associate of Science - Social And Behavioral Studies

Riverside City College

Associates - Math And Science

Riverside City College

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Riley Cross