Riley DeCola

• Improved student comprehension by tailoring teaching methods to individual learning styles.
• Increased overall class participation by fostering a positive and inclusive learning environment.
• Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
• Assisted struggling students through one-on-one sessions, leading to increased academic success.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Supervised lunchroom and recess activities.

• Developed strong working relationships with staff, fostering a positive work environment.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored team members to enhance professional development and accountability in the workplace.
• Developed a strategy to increase sales and drive profits.
• Monitored security to protect employees, customers, and property.

Accomplishments:

In February of 2023, I was asked to go to American Eagle Headquarters to create a video that was shown on AEO TV that included what "American Eagle Means To Me". The experience was a workshop to help create a more inclusive environment inside American Eagle Stores.

• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Educated consumers about product benefits, leading to increased interest and sales conversions.

• Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
• Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.

Accomplishments

• Top 100 teen staff members in youth summer programs from 2018-2012
• 100% attendance record from 2018-2021

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.

Accomplishments:

40+ hours of volunteer hours.

• Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
• Maintained high standards of customer service in high-volume, fast-paced operations.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Accomplishments:

Over 65 hours of volunteer time.