Riley Dempsey
Decatur ,IL
Summary
Member-focused, detail-oriented professional specializing in building supervision, front desk operations, and member engagement. Skilled in coordinating cross-department communication, supporting staff operations, and ensuring smooth, high-quality member experiences in fast-paced environments. Proven ability to assist with scheduling support, new employee training, and operations integration to improve workflow efficiency while maintaining service quality and organizational standards. Recognized as a reliable team resource with strong communication, problem-solving, and operational coordination skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Assistant
YMCA
Bloomington, IL
02.2025 - Current
- Coordinate rental requests, ensuring accuracy and timely communication with attendees.
- Streamline check-in operations through signage and guest guidance, enhancing event flow and attendee experience.
- Communicate clear, consistent updates on schedules and attendance to ensure adequate staff coverage.
- Assist with tabling event setup and teardown while promoting membership benefits and programs.
- Conduct post-event evaluations, summarizing outcomes to support future planning and improvements.
Building Supervisor
YMCA
Bloomington, IL
11.2023 - Current
- Provide direct supervision across multiple departments, overseeing 10-15+ staff to maintain smooth and well-coordinated operations.
- Manage member concerns and conflicts, ensuring timely and effective resolutions while maintaining a positive member experience.
- Oversee and reconcile end-of-day cash drawer and close out daily transactions, minimizing discrepancies to ensure accurate financial records.
- Support staff during challenging situations by providing guidance and problem-solving strategies to improve outcomes.
- Supervise and mentor new employees by providing timely support, strengthening understanding of job responsibilities.
Membership Experience Team
YMCA
Bloomington, IL
05.2023 - Current
- Handle incoming calls professionally, directing inquiries to appropriate personnel to ensure timely communication.
- Enhance member satisfaction by efficiently managing check-in and check-out processes in a fast-paced environment.
- Facilitate smooth member experiences by coordinating communication and supporting operations across multiple departments.
- Maintain cleanliness, organization, and readiness of lobby and front desk areas to ensure a welcoming environment.
- Consistently regarded as a dependable and approachable staff member, often consulted by members and staff for in-depth questions and problem-solving support.
Customer Service Representative
Five Below
Bloomington, IL
10.2022 - 04.2024
- Developed strong product knowledge to provide informed recommendations tailored to individual customer needs.
- Assisted customers with navigating the company website and placing online orders, improving overall user experience.
- Developed strong rapport with customers through active listening skills, and leading in high customer service scores.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
Dining Room Assistant
Red Lobster
Forsyth, IL
08.2018 - 02.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Analyzed customer feedback to identify areas for improvement in service delivery and dining ambiance.
- Promoted an enjoyable atmosphere for guests by fostering strong communication and collaboration among all team members.
- Managed reservation system effectively, maximizing available seating while minimizing wait times for guests.
Education
High School Diploma -
Warrensburg Latham High School
Warrensburg, IL2021
Skills
- Customer Service & Relations
- Interpersonal & Communication Skills
- Conflict Resolution & Problem Solving
- Front Desk & Administrative Operations
- Cross-Department Coordination
- Cash Handling & Transaction Reconciliation
- Flexible Scheduling (Evenings, Weekends, Holidays)
- Emergency Awareness & Response
- Cultural Competency & Inclusive Service
- Independent & Collaborative Teamwork
Certification
CPR Certification - 2025
AED Certification - 2025
Mandated Reporter Certification - 2025
Languages
English (Native / Fluent)
Timeline
Event Assistant
YMCA
02.2025 - Current
Building Supervisor
YMCA
11.2023 - Current
Membership Experience Team
YMCA
05.2023 - Current
Customer Service Representative
Five Below
10.2022 - 04.2024
Dining Room Assistant
Red Lobster
08.2018 - 02.2021
High School Diploma -
Warrensburg Latham High School
Employee of the Month
Employee of the Month - YMCA (April 2024)
Employee of the Month - Five Below (February 2023)
Recognized for delivering strong customer service, demonstrating team leadership, and supporting overall team and organizational performance.