Riley E Blakemore
Webster,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Team Member
Cinemark
06.2023 - Current
- Deliver exceptional customer service in a high-volume entertainment setting.
- Operate cash registers and process ticket sales, refunds, and exchanges with accuracy.
- Address customer concerns promptly, ensuring positive experiences.
Account Manager
Discover
03.2021 - 05.2023
- Managed inbound and outbound calls with delinquent card members, reducing account delinquency through payment processing and arrangement setup.
- Conducted skip tracing to update account information, improving recovery rates.
- Researched account histories to determine causes of delinquency and developed effective solutions.
- Created and maintained Excel spreadsheets to track balances and ensure progress toward goals.
Barista
Starbucks
06.2018 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Programming, Engineering, and Electronics
San Jacinto College
TX06-2026
High School Diploma - undefined
Millennium High School
Goodyear, AZ01-2017
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Cash handling
Following instructions
Computer skills
Complex Problem-solving
Willingness to learn
POS systems
Timeline
Team Member
Cinemark
06.2023 - Current
Account Manager
Discover
03.2021 - 05.2023
Barista
Starbucks
06.2018 - 03.2021
Programming, Engineering, and Electronics
San Jacinto College
High School Diploma - undefined
Millennium High School