Riley Eckenroth
OCALA,FL
Summary
Dynamic Correctional Specialist with the US Army Reserve, skilled in behavioral assessment and conflict resolution. Successfully developed rehabilitation programs that significantly reduced recidivism rates. Proven leadership in training and mentoring staff, enhancing team performance through effective communication and organizational growth. Committed to maintaining safety and compliance in high-pressure environments. Developed strong conflict resolution and communication skills through the use of interpersonal communication. I strive to excel in maintaining safety and order while supporting rehabilitative initiatives. Looking to transition these skills into new field, bringing focus on positive outcomes and effective teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Specialist
US Army Reserve
Tallahassee, FL
04.2022 - Current
- Developed and implemented rehabilitation programs to reduce recidivism among incarcerated individuals.
- Coordinated with multidisciplinary teams to assess inmate needs and provide appropriate resources.
- Monitored inmate behavior and compliance with institutional policies, ensuring a safe environment.
- Conducted security assessments and recommended improvements to enhance facility safety protocols.
- Facilitated conflict resolution sessions, promoting positive interactions among inmates and staff members.
- Mitigated potential conflicts among inmates by mediating disputes and promoting positive communication skills.
Bakery Attendant/Barista Trainer
World Equestrian Center
Ocala, FL
09.2023 - 04.2025
- Prepared and packaged baked goods for display and customer purchase.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted customers with product selection, demonstrating knowledge of offerings.
- Operated bakery equipment, including ovens and mixers, with attention to safety protocols.
- Processed sales within the outlet
- Began supervisory training
- Trained new staff on bakery procedures and customer service best practices.
- Contributed to team success through active participation in staff meetings, sharing ideas for improvement and offering constructive feedback on performance issues.
Barista Trainer
Starbucks
Ocala, FL
03.2020 - 03.2024
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance team knowledge of product offerings and food safety practices.
- Mentored junior staff, fostering a collaborative environment and improving overall team performance.
- Implemented efficient workflows that streamlined operations and reduced wait times during peak hours.
- Conducted regular assessments of barista skills to ensure adherence to quality standards and service excellence.
- Collaborated with management to identify training needs and design tailored programs for skill enhancement.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Education
High School Diploma -
Forest High School
Ocala, FL05.2022
Skills
- Point of Sales proficiency
- De-escalation tactics
- Strong communication skills
- Adaptability and resilience
Accomplishments
- Was awarded the Army Commendation Medal for my performance during my tour of duty on my deployment to Kuwait in May of 2025
- Was awarded a certificate of achievement for training of fellow soldiers on Standard operating procedures
- Promoted to Barista Trainer after six months.
- After 7 months I was offered the position of Shift Supervisor at the World Equestrian Center
Certification
- American Corrections Association certified - Dec 2022
- Food safety certification - Mar 2020
- Food manager certification - Mar 2020
- Microsoft Excel, Word, and PowerPoint - Mar 2020
Timeline
Bakery Attendant/Barista Trainer
World Equestrian Center
09.2023 - 04.2025
Correctional Specialist
US Army Reserve
04.2022 - Current
Barista Trainer
Starbucks
03.2020 - 03.2024
High School Diploma -
Forest High School
Awards
The US Army awards such as The Army Commendation Medal and Certificate of achevement are given to the superior performer of the task at hand rather its training, reviewing or facilitating or even participating in said activities.