Riley Gilroy
Lutz,US
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Columbia Sportswear
Lutz, US
08.2024 - Current
- Demonstrated strong communication skills while interacting with customers over the phone or in person
- Assisted customers with product selection, order entry, and payment processing
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries
PRO SALES ASSOCIATE SPECIALIST
Lowe's
Land O' Lakes, US
04.2020 - 07.2024
- Began by working customer service when hired, moved into the Nursery (Garden Center) where customers are assisted with plants, fertilizers, loading items, etc
- Built and maintained relationships with peers and upper management to drive team success
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Was promoted in 2024 to Pro Sales Specialist where I developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions
- Offered exceptional after-sales support to customers, handling inquiries promptly, while going above and beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations
VOLUNTEER
Florida Fish and Wildlife Conservation Commission
FL, US
09.2020 - 10.2021
- Volunteered at the check station in Croom WMA and Chassahowitzka WMA
- Volunteered for an RCW capture for Relocation of the red-cockaded woodpecker in the Citrus WMA
- Spraying invasive plants in the Chassahowitzka WMA and around the FWC office
- Assisted in the baiting for the turkey survey in the Chassahowitzka WMA (Hours attached)
SALES ASSOCIATE
Hollister.Co
Citrus Park, FL
11.2016 - 03.2020
- Helped customers find specific products, answered questions, and offered product advice
- Used technology resources to assist customers in locating and selecting items
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Education
BACHELOR OF APPLIED SCIENCE - SUPERVISION AND MANAGEMENT PUBLIC SAFETY/SERVICE
Pasco-Hernando State College
05.2023
HIGH SCHOOL DIPLOMA -
Steinbrenner High School
FL06.2018
Florida Atlantic University -
Florida Atlantic University
FL06.2018
Skills
- Communication Skills
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Reliable and Punctual
- Policy and Procedure Adherence
- Friendly and Outgoing
- Adaptability
- Integrity/Morality
- Avid hunter/angler
Timeline
CUSTOMER SERVICE ASSOCIATE
Columbia Sportswear
08.2024 - Current
VOLUNTEER
Florida Fish and Wildlife Conservation Commission
09.2020 - 10.2021
PRO SALES ASSOCIATE SPECIALIST
Lowe's
04.2020 - 07.2024
SALES ASSOCIATE
Hollister.Co
11.2016 - 03.2020
BACHELOR OF APPLIED SCIENCE - SUPERVISION AND MANAGEMENT PUBLIC SAFETY/SERVICE
Pasco-Hernando State College
HIGH SCHOOL DIPLOMA -
Steinbrenner High School
Florida Atlantic University -
Florida Atlantic University
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