Kalei Weaver
Lutz,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Kohl's
Tampa , FL
07.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Seasonal Worker
Kohl's
Tampa , FL
11.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Associate of Arts - Communications
Hillsborough Community College
Tampa, FLHigh School Diploma -
Freedom High School
Tampa, FL05.2020
Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Creative Problem Solving
- Order and Refund Processing
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Patient and Empathetic
Astute Reader
I make time to read a book an hour a day and most weeks finish 2 books per week. I've implemented this routine from the age of 12, and carried on until now.
Timeline
Customer Service Associate
Kohl's
07.2021 - Current
Seasonal Worker
Kohl's
11.2020 - 01.2021
Associate of Arts - Communications
Hillsborough Community College
High School Diploma -
Freedom High School
Similar Profiles
Amurie WaltonAmurie Walton
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's
Thadah HseeThadah Hsee
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's
Isabella GalloIsabella Gallo
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's