Daniel Montes
Thornton,CO
Summary
-Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
-Experienced with coordinating inbound and outbound shipments in fast-paced warehouse environment. Utilizes inventory management systems to ensure accuracy and efficiency. Knowledge of safety protocols and best practices for maintaining secure and productive workplace.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
DollarTree
9151 Washington St, Thornton, CO 80229
09.2025 - Current
- Managed customer interactions by providing swift and accurate information to resolve inquiries effectively.
- Processed transactions efficiently, handling cash and credit payments accurately.
- Maintained store cleanliness and organized merchandise displays for a positive shopping experience.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
Inbound and Outbound Warehouse Associate
Amazon
14601 Grant St, Thornton, CO 80023
07.2020 - 01.2022
- Utilized warehouse equipment to enhance efficiency in inventory handling and organization.
- Directed management of inbound and outbound shipments to maintain accuracy in order fulfillment.
- Performed systematic quality assessments on products to uphold quality assurance protocols.
- Conducted comprehensive training for new associates to ensure adherence to safety protocols and operational procedures.
Education
No Degree -
Bel Air High School
El Paso, TXSkills
Customer service
Customer support
Problem resolution
Team collaboration
Stock replenishment
Inventory control
Product merchandising
Teamwork and collaboration
Computer skills
Calm and professional under pressure
Calm under pressure
Customer relations
Understanding customer needs
Retail store support
Store maintenance
De-escalation techniques
Timeline
Customer Service Associate
DollarTree
09.2025 - Current
Inbound and Outbound Warehouse Associate
Amazon
07.2020 - 01.2022
No Degree -
Bel Air High School