Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Riley Graham

Chick-fil-A
Lee's Summit,MO
Riley Graham
1
Certification
5
years of professional experience

Motivated professional with strong leadership and teamwork skills. Experienced in staff training and quality improvement, ready to drive operational efficiency and enhance customer satisfaction.

Work History

Assistant Team Leader

2 Years
Chick-fil-A | 06.2024 - Current
  • Assisted in training new team members on operational procedures and customer service standards.
  • Executed daily inventory management to ensure stock availability and minimize waste.
  • Implemented efficient workflow processes to enhance team productivity during peak hours.
  • Monitored quality control measures to uphold Chick-fil-A's high food safety standards.
  • Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
  • Managed day to day kitchen operations alongside Team Leader.

Customer Service Representative

1 Year 11 Months
HyVee | 07.2022 - 06.2024
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Assisted customers with product selection, ensuring alignment with their needs and preferences.
  • Processed orders and transactions accurately using point-of-sale systems.
  • Collaborated with team members to optimize workflow during peak hours, reducing wait times.
  • Maintained detailed knowledge of store promotions and policies, providing accurate information to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Member

11 Months
Poppy's Ice Cream & Coffee House | 08.2021 - 07.2022
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Operated espresso machines and ice cream equipment, ensuring quality and consistency in products.
  • Maintained cleanliness and organization of workstations to comply with health and safety standards.
  • Assisted in inventory management by tracking stock levels and notifying management of shortages.
  • Learned all required tasks quickly to maximize performance.

Education

Associate of Arts - Pre-Nursing

Metropolitan Community College | Kansas City, MO | 05.2027

High School Diploma

Lee's Summit High School | Lee's Summit, MO | 05.2025
  • Principals Honor Role: 2021-2025.
  • Average GPA of 3.5-4.0 every semester.
  • A+ Scholarship Recipient
  • Remarkable Futures Scholarship Recipient
  • Completed AP course in Physics
  • Completed IB course in Chemistry

Skills

Performance monitoring
Motivational leadership
Problem-solving
Teamwork and collaboration
Quality improvement
Staff training
People management
Employee evaluation

Certification

Basic Life Support - American Heart Association

Certified Phlebotomy Technician - KC School of Phlebotomy, expected date of completion: July 9th, 2026

Languages

English
Native or Bilingual
French
Professional Working
Spanish
Limited Working

Timeline

Assistant Team Leader

Chick-fil-A
06.2024 - CurrentRead More

Customer Service Representative

HyVee
07.2022 - 06.2024Read More

Team Member

Poppy's Ice Cream & Coffee House
08.2021 - 07.2022Read More

Metropolitan Community College

Associate of Arts from Pre-Nursing
Read More

Lee's Summit High School

High School Diploma
Read More
Riley Graham