Motivated professional with strong leadership and teamwork skills. Experienced in staff training and quality improvement, ready to drive operational efficiency and enhance customer satisfaction.
Work History
Assistant Team Leader
2 Years
Chick-fil-A | 06.2024 - Current
Assisted in training new team members on operational procedures and customer service standards.
Executed daily inventory management to ensure stock availability and minimize waste.
Implemented efficient workflow processes to enhance team productivity during peak hours.
Monitored quality control measures to uphold Chick-fil-A's high food safety standards.
Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
Managed day to day kitchen operations alongside Team Leader.
Customer Service Representative
1 Year 11 Months
HyVee | 07.2022 - 06.2024
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Assisted customers with product selection, ensuring alignment with their needs and preferences.
Processed orders and transactions accurately using point-of-sale systems.
Collaborated with team members to optimize workflow during peak hours, reducing wait times.
Maintained detailed knowledge of store promotions and policies, providing accurate information to customers.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
11 Months
Poppy's Ice Cream & Coffee House | 08.2021 - 07.2022
Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Operated espresso machines and ice cream equipment, ensuring quality and consistency in products.
Maintained cleanliness and organization of workstations to comply with health and safety standards.
Assisted in inventory management by tracking stock levels and notifying management of shortages.
Learned all required tasks quickly to maximize performance.
Education
Associate of Arts - Pre-Nursing
Metropolitan Community College | Kansas City, MO | 05.2027
High School Diploma
Lee's Summit High School | Lee's Summit, MO | 05.2025
Principals Honor Role: 2021-2025.
Average GPA of 3.5-4.0 every semester.
A+ Scholarship Recipient
Remarkable Futures Scholarship Recipient
Completed AP course in Physics
Completed IB course in Chemistry
Skills
Performance monitoring
Motivational leadership
Problem-solving
Teamwork and collaboration
Quality improvement
Staff training
People management
Employee evaluation
Certification
Basic Life Support - American Heart Association
Certified Phlebotomy Technician - KC School of Phlebotomy, expected date of completion: July 9th, 2026