Riley Hardt
Surprise,AZ
Summary
Warm and dependable hospitality professional with experience in restaurant operations, team training, and customer service in fast-paced environments. Experienced in opening and closing restaurants, training new team members, creating welcoming guest experiences, and collaborating with teams to keep daily operations running smoothly. Additional experience in education and community operations.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Elementary Teacher
PUSD
07.2024 - 05.2026
- Facilitated growth and development through personalized coaching, encouragement, and constructive feedback, fostering student engagement.
- Created a welcoming, positive environment by building strong relationships with students, families, and fellow staff members.
- Collaborated with teammates to establish and uphold consistent expectations, contributing to a positive and cohesive team environment.
- Managed multiple responsibilities while ensuring organization and consistency in daily routines, enhancing classroom stability.
- Communicated clearly and professionally with students, families, coworkers, and school leadership.
Community Assistant
ACC
01.2022 - 12.2023
- Created welcoming environment for current and prospective residents through personalized service and effective communication.
- Coordinated scheduling, phone communication, resident records, and front-desk operations in a fast-paced environment.
- Built strong relationships with residents while addressing questions, concerns, and service needs professionally.
- Organized community events and initiatives to enhance resident engagement.
- Trained new Community Assistants on daily operations, resident services, leasing procedures, community policies, and customer service expectations.
Server
Topgolf
06.2021 - 08.2021
- Delivered friendly, attentive service while managing multiple guests and responsibilities in a fast-paced environment.
- Managed opening and closing of the restaurant, ensuring completion of all operational tasks.
- Ensured a clean, organized, and welcoming environment in compliance with restaurant standards.
- Responded to guest needs and concerns with patience, professionalism, and a service-focused approach.
- Adapted swiftly to high-demand periods, maintaining service quality under pressure. during busy shifts, delivering consistent and efficient service.
Host
Olive Garden
05.2018 - 04.2020
- Welcomed guests, fostering a positive dining experience and setting a friendly tone for their visit.
- Coordinated with servers and management to optimize guest flow and ensure seamless restaurant operations.
- Trained new hosts on restaurant procedures and guest service expectations.
- Opened and closed the restaurant, helping ensure the front-of-house was prepared for service and properly maintained at the end of each shift.
- Communicated with guests and coworkers in a friendly, professional manner while addressing questions and concerns.
- Maintained a clean and organized front-of-house environment while following restaurant standards.
Education
Bachelor of Science - Elementary Education
Northern Arizona University
Flagstaff, AZ 08.2020 - 05.2024
Skills
- Guest & Customer Service
- Restaurant Operations
- Opening & Closing Procedures
- Scheduling
- Event Support
- Team Leadership & Training
- Team Collaboration
- Communication
- Active Listening
- Adaptability
- Multitasking
- Problem Solving
- Conflict Resolution
- Hospitality
- Guest Relationship Management
Timeline
Elementary Teacher
PUSD
07.2024 - 05.2026
Community Assistant
ACC
01.2022 - 12.2023
Server
Topgolf
06.2021 - 08.2021
Bachelor of Science - Elementary Education
Northern Arizona University
08.2020 - 05.2024
Host
Olive Garden
05.2018 - 04.2020