Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Riley Heikes

Pittsburg,KS

Summary

Motivated and versatile professional with a diverse background in coaching and various types of customer service. Experienced in leadership, communication, and organization through the role of an officiate/coach of multiple sports as well as participating in speech and debate. Strong verbal skills and a proactive attitude are key strengths.

Overview

6
6
years of professional experience

Work History

Umpire

City Of Pittsburg
06.2022 - Current
  • Enforced game rules and regulations to ensure fair play and sportsmanship to all.
  • Communicated effectively with players, coaches, and officials to resolve disputes.
  • Evaluated player performance and provided constructive feedback for improvement.
  • Retained knowledge of sporting rules and regulations for various leagues.
  • Maintained accurate records of games, including player statistics and incidents.

Housekeeper

The Cleaners
01.2020 - Current
  • Managed daily cleaning operations, ensuring cleanliness and organization of residential spaces.
  • Developed and implemented a systematic approach to inventory management for cleaning supplies.
  • Enforced strict adherence to sanitation standards, enhancing overall client satisfaction.
  • Improved operational processes by introducing time-saving cleaning methods and tools.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Tumbling Instructor

Pittsburg Elete
11.2024 - 06.2025
  • Instructed tumbling techniques to diverse age groups, ensuring safety and skill development.
  • Organized and led practice sessions, fostering teamwork and discipline among students.
  • Adapted lessons to age, size and skill level of gymnast.

Gymnastics Coach

YMCA
03.2023 - 09.2024
  • Developed individualized training programs for diverse skill levels, enhancing athlete performance and engagement.
  • Mentored junior coaches in effective teaching techniques and safety protocols during gymnastics practices.
  • Implemented seasonal gymnastics curriculum aligned with YMCA standards, safety courses, promoting skill progression and athlete retention.
  • Evaluated athlete progress through regular assessments, providing constructive feedback to improve technique and confidence.

Hostess/Server

Jims steak and Chop House
05.2022 - 07.2022
  • Welcomed guests, ensuring a positive first impression and efficient seating arrangements.
  • Managed reservation system, optimizing table turnover and guest flow during peak hours.
  • Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction throughout dining experience.
  • Handled customer inquiries and concerns, resolving issues promptly to maintain high service standards.
  • Monitored dining area for cleanliness and organization, fostering a welcoming environment for patrons.
  • Assisted in maintaining inventory of dining supplies, contributing to operational efficiency and cost management.

Education

High school diploma -

Pittsburg High School
07.2025

Bachelor of Arts - Political Science/ Pre-Law

Pittsburg State University
Pittsburg, KS
05-2029

Skills

  • Guest services

  • Organization

  • Quick thinking

  • In-depth rule knowledge

  • Physical fitness

  • Assertiveness

  • Relationship building

  • Coaching and mentoring

  • Decision-making skills

  • Attention to detail

  • Excellent communication

  • Active listening

  • Situational awareness

  • Task prioritization

Accomplishments

  • National Honors Scholar
  • Kansas State Runner Up for Informative Speaking
  • National Qualifier In Speech and Debate

Timeline

Tumbling Instructor

Pittsburg Elete
11.2024 - 06.2025

Gymnastics Coach

YMCA
03.2023 - 09.2024

Umpire

City Of Pittsburg
06.2022 - Current

Hostess/Server

Jims steak and Chop House
05.2022 - 07.2022

Housekeeper

The Cleaners
01.2020 - Current

High school diploma -

Pittsburg High School

Bachelor of Arts - Political Science/ Pre-Law

Pittsburg State University

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