Riley Hillesheim
Rochester,MN
Summary
Certified nursing assistant with experience in providing patient-centered care across various healthcare settings. Demonstrates ability to ensure patient safety, maintain precise clinical documentation, and assist with daily living activities while preserving dignity. Skilled in collaborating with multidisciplinary teams to execute care plans and enhance patient outcomes.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Mayo Clinic Charter House
Rochester, Minnesota
08.2026 - Current
- Provided compassionate care to residents in a short-term rehab unit, enhancing their recovery experience.
- Trained and actively worked across various units, including long-term supportive care, assisted care, and independent living, to ensure seamless patient transitions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Responded to patient call lights promptly to address immediate needs promptly and responded to patient needs accordingly.
- Responded to patient call lights promptly to address immediate needs promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding.
Delivery Driver
DoorDash
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server
Olive Garden
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Somerby Golf Club
04.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Ensured accurate cash handling to maintain financial integrity. accurately, contributing to balanced daily financial reports.
Grocery Shopper
HyVee Foods
03.2021 - 02.2023
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
Education
No Degree - Exercise And Sports Science
University of Wisconsin, La Crosse
La Crosse, WISkills
- Patient care and support
- Infection control measures
- Health documentation management
- Care plan execution
- Vital signs assessment
- Basic life support certification
- End-of-life care guidance
- Health compliance knowledge
- Sanitation protocol adherence
- Hospitality service skills
- Positive attitude
- Accurate cash handling
- Team collaboration
- Time management skills
- Strong work ethic
- Customer engagement strategies
- Guest relations expertise
Accomplishments
- Charter House November Employee of the Month
Timeline
Certified Nursing Assistant
Mayo Clinic Charter House
08.2026 - Current
Server
Olive Garden
05.2024 - 09.2024
Delivery Driver
DoorDash
02.2024 - Current
Server
Somerby Golf Club
04.2023 - 08.2023
Grocery Shopper
HyVee Foods
03.2021 - 02.2023
No Degree - Exercise And Sports Science
University of Wisconsin, La Crosse