Riley Ilaoa
Point,TX
Summary
Organized Office Supervisor with noted experience in administrative management & adjuster negotiations. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong, self driven work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Supervisor
Freedom Flood & Fire
03.2023 - Current
- Supported positive work culture that prioritized teamwork, professionalism & continuous learning opportunities.
- Updated reports, managed accounts, and generated reports for company database.
- Developed large loss invoices through Xactimate as well as put together all supporting documentation.
- Developed strong working relationships with vendors & adjusters to negotiate favorable contracts for our customers and services provided.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Owner
Second Chances Farm
08.2019 - 04.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Maintained safe and productive training environment by implementing strict safety protocols and procedures for both horses and riders.
- Collaborated with veterinarians and other equine professionals to ensure optimal health, nutrition, and overall care of horses in training.
- Developed strong relationships with clients, resulting in repeat business and word-of-mouth referrals.
Education
High School Diploma -
Royse City High School
Royse City, TX05.2013
Collin County Community College District
Plano, TXSkills
Workflow Planning
Office Administration
Employee Management
Contract Negotiations
Expense Reporting
Xactimate (Large & Small Loss)
Certification
- Licensed Adjuster - Texas All-Lines - P&C
Timeline
Office Supervisor
Freedom Flood & Fire
03.2023 - Current
Owner
Second Chances Farm
08.2019 - 04.2023
High School Diploma -
Royse City High School
Collin County Community College District
- Licensed Adjuster - Texas All-Lines - P&C
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