Riley Ilaoa
Point,TX
Summary
Organized Office Supervisor with noted experience in administrative management & adjuster negotiations. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong, self driven work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Supervisor
Freedom Flood & Fire
2023.03 - Current
- Supported positive work culture that prioritized teamwork, professionalism & continuous learning opportunities.
- Updated reports, managed accounts, and generated reports for company database.
- Developed large loss invoices through Xactimate as well as put together all supporting documentation.
- Developed strong working relationships with vendors & adjusters to negotiate favorable contracts for our customers and services provided.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Owner
Second Chances Farm
2019.08 - 2023.04
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Maintained safe and productive training environment by implementing strict safety protocols and procedures for both horses and riders.
- Collaborated with veterinarians and other equine professionals to ensure optimal health, nutrition, and overall care of horses in training.
- Developed strong relationships with clients, resulting in repeat business and word-of-mouth referrals.
Education
High School Diploma -
Royse City High School
Royse City, TX05.2013
Collin County Community College District
Plano, TXSkills
Workflow Planning
Office Administration
Employee Management
Contract Negotiations
Expense Reporting
Xactimate (Large & Small Loss)
Certification
- Licensed Adjuster - Texas All-Lines - P&C
Timeline
Office Supervisor
Freedom Flood & Fire
2023.03 - Current
Owner
Second Chances Farm
2019.08 - 2023.04
High School Diploma -
Royse City High School
Collin County Community College District
- Licensed Adjuster - Texas All-Lines - P&C
Similar Profiles
David CroninDavid Cronin
Restoration Technician at South Shore Flood Fire MoldRestoration Technician at South Shore Flood Fire Mold
Dallan LewisDallan Lewis
Business Account Executive at Idaho Fire and Flood Restoration/ Code Red ContentBusiness Account Executive at Idaho Fire and Flood Restoration/ Code Red Content
David DanielsDavid Daniels
Carpenter at North Idaho Flood And FireCarpenter at North Idaho Flood And Fire