Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Riley Kaluza

West

Summary

Dynamic and results-driven professional with a strong work ethic, honed at HEB Grocery Store, where I consistently achieved high satisfaction ratings. Skilled in data entry and active listening, I excel in fast-paced environments, ensuring customer needs are met promptly while fostering loyalty through effective conflict resolution.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Shopper

HEB Grocery Store
01.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Waitress/Barista/Bartender

Beans & Barley
07.2023 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Served high customer volumes during special events, nights, and weekends.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Cashier/Customer Service Representative

Carla's Collage
06.2020 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

General Academics - Health Professions

McLennan Community College
Waco, TX

High School Diploma -

West High School
West, TX
05-2023

Skills

  • Strong work ethic
  • Active listening
  • Critical thinking
  • Data entry
  • Team leadership
  • Time management

Affiliations

  • Shadowed for a day at Baylor Scott & White in the Nuclear Medicine department

Certification

TABC License

Timeline

Store Shopper

HEB Grocery Store
01.2024 - Current

Waitress/Barista/Bartender

Beans & Barley
07.2023 - 01.2024

Cashier/Customer Service Representative

Carla's Collage
06.2020 - 07.2023

General Academics - Health Professions

McLennan Community College

High School Diploma -

West High School

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