Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Riley Lundeen

Cincinnati,OH

Summary

I enhanced client satisfaction and operational efficiency at East End Liquidity Solutions and Biggby Coffee by mastering database data entry and fostering strong client relationships. My knack for workload management and commitment to excellence drove significant improvements, showcasing my ability to thrive in dynamic environments. I motivated administrative professional with track record of efficiently handling processing tasks and supporting operational functions. I am known for strong organizational skills and commitment to team collaboration, consistently delivering reliable results. I have expertise in data management and attention to detail ensures adaptability to changing priorities.

Overview

3
3
years of professional experience

Work History

Check Processing Clerk

East End Liquidity Solutions
03.2023 - Current
  • Provided backup support to other clerical staff, further contributing to a positive and collaborative work environment.
  • Achieved higher client satisfaction rates by providing prompt responses to inquiries about document status or required actions.
  • Assisted cross-functional teams during peak periods, demonstrating flexibility and adaptability in supporting organizational needs.
  • Filed electronic and hard copy documents to maintain organized records.
  • Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
  • Ensured compliance with regulatory requirements through diligent monitoring of submitted documentation for completeness and consistency.
  • Utilized specialized software tools for accurate data entry, maintaining up-to-date skills with relevant technology platforms.

Barista Shift Supervisor

Biggby Coffee
01.2022 - 05.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.

Education

High School Diploma -

University of Cincinnati
Cincinnati, OH
05-2024

Skills

  • Deadline oriented
  • Filing systems
  • Workload management
  • Answering phones
  • Information management
  • Database research
  • Database data entry
  • Client relationship management
  • Paperwork processing

Accomplishments

  • Project Manager for Forvis Mazars SWOT Analysis.
  • Made the Deans List.
  • Supervised team of 17 fellow students.

Timeline

Check Processing Clerk

East End Liquidity Solutions
03.2023 - Current

Barista Shift Supervisor

Biggby Coffee
01.2022 - 05.2024

High School Diploma -

University of Cincinnati

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Riley Lundeen