Riley Martin
College Station,TX
Summary
I am a fast learner with exceptional social skills, communication abilities and customer service background. Dedicated to creating a warm and inviting space for customers and other team members. Pursues every opportunity to support team members and proactively address issues while learning new things.
Overview
8
8
years of professional experience
Work History
Barista
Starbuck Coffee
College Station, TX
07.2023 - Current
- Maintained cleanliness and organization of workstations and customer areas
- Assisted customers with menu selections and provided product recommendations
- Handled cash transactions and processed payments accurately
- Adapted quickly to changing customer demands and service priorities
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
SilverStar Car Wash
Plano Tx
06.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed point-of-sale transactions accurately and efficiently to ensure quick service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
La Madeleine
Frisco, TX
11.2021 - 05.2022
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on sales techniques and customer service standards effectively.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Guest Service Representative
Target
Plano, TX
04.2020 - 01.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Thunderbird Roller Rink
Plano, TX
09.2017 - 03.2020
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Operated skating rink equipment, ensuring safety protocols were consistently followed.
- Assisted in training new team members on rink operations and safety procedures.
- Coordinated special events, managing logistics for smooth execution and guest engagement.
- Maintained cleanliness and organization of rink facilities to promote a welcoming environment.
Education
Bachelor of Arts - English Language And Literature
Texas A&M University
College Station, TX05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Adaptive and creative
- Cash register operation
Timeline
Barista
Starbuck Coffee
07.2023 - Current
Sales Associate
SilverStar Car Wash
06.2022 - 06.2023
Sales Associate
La Madeleine
11.2021 - 05.2022
Guest Service Representative
Target
04.2020 - 01.2021
Team Member
Thunderbird Roller Rink
09.2017 - 03.2020
Bachelor of Arts - English Language And Literature
Texas A&M University