Riley Matarese
Charlestown,RI
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at high hope tavern. Excelled in enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Skilled in floral arranging and customer service, demonstrating a proven track record of marketing strategy implementation and waste reduction, contributing significantly to operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
high hope tavern
Westerly, Rhode Island
07.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Barista
Starbucks, Barista
Hope Valley, Rhode Island
09.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
Barista
Surf Side Coffee
South Kingstown , Rhode Island
04.2023 - 08.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Hostess
Ocean Mist Village
, RI
06.2022 - 06.2022
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Busser/Hostess
Mariner Grille
Narragansett, Rhode Island
05.2021 - 09.2021
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Delivered food orders to tables in a timely manner according to company standards.
- Greeted customers and answered questions about menu items.
Education
High School Diploma -
Chariho High School
Wood River Junction, RI06-2024
Some College (No Degree) - General Business
Ccri
Warwick, RISkills
- Floral arranging
- Care and handling techniques
- Customer Service-Oriented
- Marketing strategy implementation
- Prep work
- Food safety knowledge
- Cleaning and sanitizing
- Food Service
- Waste Reduction
certificates
2024-12 ServSafe certification
2023-04 NOCTI Exam
2022-11 National Prostart invitational -2nd place winner -Rhode Island
Timeline
Server
high hope tavern
07.2024 - Current
Barista
Starbucks, Barista
09.2023 - 03.2024
Barista
Surf Side Coffee
04.2023 - 08.2023
Hostess
Ocean Mist Village
06.2022 - 06.2022
Busser/Hostess
Mariner Grille
05.2021 - 09.2021
High School Diploma -
Chariho High School
Some College (No Degree) - General Business
Ccri