Riley Mattice
Computer Science Specialist
Kenosha,WI
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated windows testing systems, including Windows operating systems, servers and specialized testing software.
Overview
1
1
Certification
8
8
years of post-secondary education
12
12
years of professional experience
Work History
Systems Administrator
Remax Showcase Lori Mattice
Kenosha, WI
01.2019 - Current
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Orchestrated integration and communication of software upgrades.
- Diagnosed and executed resolution for all network and server issues.
Computer Support Technician
Gateway Technical College
Kenosha, WI
05.2018 - 06.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
Network Technician
Gateway Technical College
Kenosha, WI
01.2016 - 12.2018
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Supported users both local and by phone with problem resolution and education.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Installed patches and performed backups, system builds and image updates.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
Owner/Operator
The Sign Guy Now
Kenosha, WI
01.2015 - 07.2019
- Installed Sign Packages for 10+ Real Estate Agencies.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Maintained up-to-date administrative records to monitor operational conditions.
- Aligned branding initiatives and sales strategies with client goals.
- Developed key operational initiatives to drive and maintain substantial business growth.
Education
Bachelor of Science - Computer Science
University of Wisconsin Parkside
Kenosha, WI 08.2020 - Current
Associate of Applied Science - Network Specialist
Gateway Technical College
Kenosha, WI 02.2017 - 10.2019
High School Diploma -
Shoreland Lutheran High School
Somers, WI 03.2007 - 05.2011
Skills
Critical thinking
undefinedCertification
Comptia A+
Timeline
Bachelor of Science - Computer Science
University of Wisconsin Parkside
08.2020 - Current
Systems Administrator
Remax Showcase Lori Mattice
01.2019 - Current
Comptia A+
07-2018
Computer Support Technician
Gateway Technical College
05.2018 - 06.2020
Associate of Applied Science - Network Specialist
Gateway Technical College
02.2017 - 10.2019
Network Technician
Gateway Technical College
01.2016 - 12.2018
Owner/Operator
The Sign Guy Now
01.2015 - 07.2019
High School Diploma -
Shoreland Lutheran High School
03.2007 - 05.2011
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