Mackenzie GrayMcDonald
Systems Administrator
Woburn,MA
Summary
Enthusiastic Systems Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the IT industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Systems Administrator
Allied Universal Security Systems
Cambridge, MA
05.2020 - 12.2021
- Created patches and solutions to fix bugs in existing applications.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Contributed to development, administration and testing of disaster recovery plans.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Maintained current software licenses for computers and mobile devices.
Operations Manager
Allied Universal Security
Lexington, MA
01.2020 - 05.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems to track and log work issues.
- Identified procedure or process changes required to improve performance and productivity.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Security Shift Supervisor
Allied Universal Security
Cambridge, MA
04.2019 - 01.2020
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored work of contractors in design, construction and startup phases of security systems.
- Recorded incident reports with detailed accounts of occurrences.
- Completed daily work report sheets and delegated tasks to employees.
Infantryman (11B)
United States Army
Fort Drum, NY
08.2015 - 11.2018
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Directed logistical training procedures in accordance with military regulations.
- Led fire teams during battle drills and training exercises.
- Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Installed, operated and maintained field communications equipment.
- Worked with superiors to standardize job responses and duties for security perimeters.
Education
Computer Information And Technology - IT
Bunker Hill Community College
Charlestown, MA 09.2019 - Current
Skills
System upgrades
Technical Analysis
Hardware knowledge
Multitasking Abilities
Written Communication
Data Entry
First Aid/CPR
Critical Thinking
Training and Development
Good Telephone Etiquette
Maintenance and Repair
Program installations
Performance Analysis
Accomplishments
Ranger School is the Army's toughest course and the premier small unit tactics and leadership school. The Ranger Course is a mentally and physically challenging school that develops functional skills not only within the army, but everyday life as well.
Timeline
Systems Administrator
Allied Universal Security Systems
05.2020 - 12.2021
Operations Manager
Allied Universal Security
01.2020 - 05.2020
Computer Information And Technology - IT
Bunker Hill Community College
09.2019 - Current
Security Shift Supervisor
Allied Universal Security
04.2019 - 01.2020
Infantryman (11B)
United States Army
08.2015 - 11.2018