Michael Mundy
West Chester,PA
Summary
Dynamic IT professional with extensive expertise in system administration, focused on optimizing IT infrastructure and ensuring operational efficiency. Proficient in network management, troubleshooting, and implementing robust security protocols to safeguard organizational assets. Committed to fostering team collaboration and adaptability while consistently delivering results in fast-paced environments. Recognized for reliability and responsiveness to evolving technical challenges, driving continuous improvement and innovation.
Overview
19
19
years of professional experience
Work History
Systems Administrator
Logic Choice Business Technologies / Gahm Technologies
Lansdale, PA
05.2022 - Current
- Supporting various businesses including Law Firms and Insurance companies.
- In court IT support for Lawfirms
- Deploying, maintaining and upgrading. Windows 10, 11, virtual machines
- Designing and implementing 3CX, Vodia, Wildix, Yeastar
- Migrated companies from to different PBX from start to finish
- Help Desk support for all clients
- Maintaining Windows Server, citrix
- Disaster recovery
- On site support and deployment of new hardware
- Managing help desk tickets and queue
- Ensuring fast response time, clear communication and resolving the clients issues
- Determining most efficient course of remediation
- Sophos endpoint protection
- Transitioned over 200 employees to remote work during the month of March 2020
- Supported cisco vpn connections
- Upgraded and supported Cisco Jabber VOIP
- Installation and support of Microsoft Teams, Zoom and other various meeting software
- Administered system updates and patches to enhance security and performance.
- Configured and maintained network infrastructure for optimal connectivity and reliability.
- Monitored system performance, diagnosing issues to ensure uptime and efficiency.
- Developed backup procedures to safeguard critical data against loss.
- Led troubleshooting efforts, resolving technical problems to minimize downtime.
- Implemented automation scripts to streamline routine administrative tasks.
- Mentored junior staff in system management best practices and troubleshooting techniques.
- Collaborated with cross-functional teams to design solutions that align with business objectives.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Network Technician (Systems Administrator)
Lumbermens Merchandising Corporation
Wayne, PA
06.2011 - 05.2022
- Primary help desk support contact.
- Supporting over 200 desktop computers/laptops
- Creating custom windows 10 images, distributing software and planning distribution of hardware.
- Supporting all hardware and software after distribution.
- Mobile Device setup distribution and support
- Providing support for over 50 mobile devices and all employees personal devices with the outlook app on IOS and Android devices.
- SCCM Administrator
- Cisco Call Manager Administrator
- Active directory
- Installed and configured network hardware including routers, switches, and firewalls.
- Conducted routine network performance assessments to identify and address connectivity issues.
PC technician
Chester County Department of Computer and Information Services
West Chester, PA
03.2007 - 06.2011
- Troubleshooting hardware including desktop computers, laptop computers, printers, scanners, DVD and CD recorders, Mother boards and ram. Also rebuilding and re-imaging new and used personal computers
- Troubleshooting software including Windows 3.0, NT, XP, Vista, 7, all Microsoft Office programs including but not limited to Outlook, Access, Excel, PowerPoint, Word, Front Page
- Installation and customization of computers for hundreds of users
- Windows 95/98/NT/2000/ME/XP/Vista/7
- Adobe Acrobat
- Anti -Virus Software
- Microsoft Access 95/97/00/03
- Microsoft Excel 95/97/00/03
- Peoplesoft
- Adobe Photoshop
- Disk Utilities Software
- Networking Protocols
Education
High School Diploma -
Henderson Senior High School
West Chester, PASkills
- System upgrades
- System monitoring
- Technical support
- System updates
- Remote Access
- Windows administration
- User management
- Software installation
- Desktop troubleshooting
- Server management
- Network troubleshooting
- Backup management
- Hardware and software installation
- Disaster recovery
- IT documentation
- File system administration
- Helpdesk operations
- Device configuration
- Server maintenance
- Hardware troubleshooting
- Help desk software
- Program installations
- VoIP systems
Timeline
Systems Administrator
Logic Choice Business Technologies / Gahm Technologies
05.2022 - Current
Network Technician (Systems Administrator)
Lumbermens Merchandising Corporation
06.2011 - 05.2022
PC technician
Chester County Department of Computer and Information Services
03.2007 - 06.2011
High School Diploma -
Henderson Senior High School