Riley McCann
Tallahassee,FL
Summary
Dynamic sales professional with a proven track record at Narcissus Tallahassee, excelling in customer engagement and upselling techniques. Adept at problem-solving and team collaboration, I consistently enhance customer experiences while managing cash operations efficiently. My strong communication skills and ability to train staff contribute to a thriving retail environment.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in any new role.
Overview
3
3
years of professional experience
Work History
Receptionist
Classic Nail Spa
Tallahassee, FL
10.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Assisted clients with appointment scheduling and service inquiries, improving overall customer satisfaction.
- Coordinated communication between clients and technicians to optimize service delivery and efficiency.
- Maintained cleanliness and organization of reception area, enhancing first impressions for visitors.
- Processed payments accurately, ensuring financial transactions were completed efficiently and securely.
- Trained new staff on reception procedures, promoting consistency in service delivery standards.
- Utilized scheduling software to manage appointments, optimizing daily workflow for the spa team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Ron Jon Surf Shop Of Fla
Cocoa Beach, FL
06.2025 - 08.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and proper organization.
- Demonstrated product features, effectively communicating value to customers.
- Processed transactions accurately, maintaining cash register efficiency and security.
Lead Sales Associate
Narcissus Tallahassee
Tallahassee, FL
08.2023 - 05.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Operated register, handled cash and processed credit card transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Managed cash register operations using POS system and processed sales and returns.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Trained and mentored new associates on sales techniques and company policies to enhance performance.
Counselor
Camp Araminta
Lake Swan, FL
07.2023 - 07.2024
- Provided supervision and mentorship to junior counselors and counseling interns.
- Created a safe environment for campers, while providing guidance and a fun space.
- Problem solved as issues arose throughout the week.
Vet Technician Intern
Bradfordville animal hospital
Tallahassee, FL
08.2023 - 05.2024
- Observed technician appointments.
- Preformed lab tests such as fecal and urine.
- Ran blood analysis tests
- Catered to animals staying in the hospital.
- Observed surgeries.
- Made myself available for any assistance they needed.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05.2028
High School Diploma -
Chiles High School
Tallahassee, FL05.2024
Skills
- Problem solving
- Team collaboration
- Customer service
- Effective communication
- Upselling techniques
- Serve customers
- Problem-solving aptitude
- Staff training and motivation
- Multitasking
- Time management
- Data entry
- Organization skills
Accomplishments
- Graduated with Honors
- Leader of multiple clubs in high school
Affiliations
- Active college student
- Member of Kappa Alpha Theta
- Member of Best Buddies FSU
- Delegate of Best Buddies 2025-2026: Fundraised over $1,000 dollars for the Best Buddies chapter at Florida State University.
- Recruitment Counselor for Fall 2026
Timeline
Receptionist
Classic Nail Spa
10.2025 - Current
Sales Associate
Ron Jon Surf Shop Of Fla
06.2025 - 08.2025
Lead Sales Associate
Narcissus Tallahassee
08.2023 - 05.2025
Vet Technician Intern
Bradfordville animal hospital
08.2023 - 05.2024
Counselor
Camp Araminta
07.2023 - 07.2024
High School Diploma -
Chiles High School
Bachelor of Science - Criminology
Florida State University
Deans List all four semesters of Florida State University
Maintained above a 3.5 GPA for all four consecutive semesters at Florida State University.