Riley McDonough
Clearwater ,GA
Summary
Dynamic service provider with a proven track record at Clearwater Toyota, Hotel services, and organized events through PMC. Excelling in team work, customer service, and working under pressure. Recognized for consistently exceeding sales targets and fostering trust-based relationships. Strong multitasking abilities and problem-solving skills ensure exceptional satisfaction in fast-paced environments. Committed to quality performance and operational excellence.
Overview
12
12
years of professional experience
Work History
Site Captain
Sunshine Valet
07.2024 - Current
- Managed valet operations, staff, and schedules.
- Supervised valet staff, ensuring adherence to safety protocols and customer service standards.
- Coordinated parking solutions for events, ensuring efficient vehicle flow.
Implemented new procedures to improve efficiency and customer satisfaction. - Monitored vehicle parking and retrieval processes, ensuring safety and security.
Trained and mentored valet staff, developing their skills and customer service abilities. - Resolved customer issues and complaints promptly and effectively.
- Optimized parking operations to maximize space utilization and revenue generation.
Maintained accurate records of parked vehicles and customer information. - Ensured the safety and security of all valet parked vehicles.
Supervisor
PMC
06.2021 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of guest check ins with their vehicle.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members, and remain claim free.
Service Advisor
Clearwater Toyota
10.2015 - 12.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Porter
Clearwater Toyota
09.2014 - 11.2015
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
Lifeguard/First Responder
City of Clearwater
07.2013 - 08.2014
- Managed valet operations, staff, and schedules.
- Supervised valet staff, ensuring adherence to safety protocols and customer service standards.
- Coordinated parking solutions for events, ensuring efficient vehicle flow.
Implemented new procedures to improve efficiency and customer satisfaction. - Monitored vehicle parking and retrieval processes, ensuring safety and security.
Trained and mentored valet staff, developing their skills and customer service abilities. - Resolved customer issues and complaints promptly and effectively.
- Optimized parking operations to maximize space utilization and revenue generation.
Maintained accurate records of parked vehicles and customer information. - Ensured the safety and security of all valet parked vehicles.
Education
A.A. - Business
St. Petersburg College
Clearwater, FL05.2017
International Business
Clearwater High
Clearwater, FL06.2015
Skills
- Ability to produce in a stressful environment
- Operational skills
- Customer service
- Communication and delegation
- Leadership
- Computer skills
- Multitasking and organization
- Team Work
Timeline
Site Captain
Sunshine Valet
07.2024 - Current
Supervisor
PMC
06.2021 - 04.2024
Service Advisor
Clearwater Toyota
10.2015 - 12.2020
Service Porter
Clearwater Toyota
09.2014 - 11.2015
Lifeguard/First Responder
City of Clearwater
07.2013 - 08.2014
A.A. - Business
St. Petersburg College
International Business
Clearwater High