Cynthia Smith
McKinney,United States
Summary
Career-oriented Site Captain with strong background in security work and natural leadership talents. Leverages security expertise to manage shift coverage and optimize building, personnel and asset strategies on shift-by-shift basis. Highly observant and thorough with great follow-through on identified security concerns. Experience in access control, curiosity patrols and adept at fostering a secure environment. Excelled in reducing incidents and improving team performance, demonstrating communication and leadership skills.
Overview
17
17
years of professional experience
Work History
Site Captain
Parish Security Group
McKinney, TX
02.2007 - Current
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Reduced incidents of theft and vandalism by diligently patrolling the premises.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Conducted thorough investigations into security breaches, identifying root causes and implementing preventive measures.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Actively participated in meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Recorded daily security occurrences in site assignment log.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05.1980
Skills
- Patrol Supervision
- Reliability
- Access Control
- Policy Enforcement
- Patrolling
- Keen observer
- Patrol techniques
- Incident Reporting
- Sensitive information handling
- Alarm systems
- Vehicle inspections
- Excellent Communication
- Staff Training
- Access systems and patrol
Timeline
Site Captain
Parish Security Group
02.2007 - Current
High School Diploma -
Jefferson High School