Cynthia Smith
McKinney,United States
Summary
Career-oriented Site Captain with strong background in security work and natural leadership talents. Leverages security expertise to manage shift coverage and optimize building, personnel and asset strategies on shift-by-shift basis. Highly observant and thorough with great follow-through on identified security concerns. Experience in access control, curiosity patrols and adept at fostering a secure environment. Excelled in reducing incidents and improving team performance, demonstrating communication and leadership skills.
Overview
17
17
years of professional experience
Work History
Site Captain
Parish Security Group
02.2007 - Current
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Reduced incidents of theft and vandalism by diligently patrolling the premises.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Conducted thorough investigations into security breaches, identifying root causes and implementing preventive measures.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Actively participated in meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Recorded daily security occurrences in site assignment log.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05.1980
Skills
- Patrol Supervision
- Reliability
- Access Control
- Policy Enforcement
- Patrolling
- Keen observer
- Patrol techniques
- Incident Reporting
- Sensitive information handling
- Alarm systems
- Vehicle inspections
- Excellent Communication
- Staff Training
- Access systems and patrol
Timeline
Site Captain
Parish Security Group
02.2007 - Current
High School Diploma -
Jefferson High School
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