Riley McGinley
Lewis and Clark College
HERNDON,VA
1
Language
5
years of professional experience
Dynamic professional with 5 years of customer service experience. Excels at memorization, teamwork, and building rapport with current and future donors. Eager to apply strong communication skills to enhance organizational goals.
Work History
Phonathon Caller
1 Year 4 Months- Developed persuasive messaging strategies to increase engagement with potential donors.
- Utilized Slate software to track interactions and update donor information.
- Assisted in training new callers, sharing best practices for effective communication and rapport building.
- Maintained professionalism amidst challenging callers and conversations.
- Built rapport with potential donors through active listening, empathetic communication, and sharing school resources.
SAAB Tutor
1 Year 1 Month- Facilitated engaging study sessions that enhanced student comprehension and retention.
- Developed personalized lesson plans to address diverse student learning needs.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Saute Cook
7 Months- Prepared and cooked various dishes according to company recipes and standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Assisted in training new cooks on sauté techniques and kitchen procedures.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Resolved customer inquiries regarding menu items and dietary restrictions promptly.
Cashier
1 Year 5 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and best practices.
- Trained new cashiers on operational procedures and best practices.
Education
High School Diploma
- 2023 state champion in Extemporaneous Speaking
- Speech and debate captain
- Member of The Spanish Honor Society
Bachelor of Arts - Rhetoric And Media Studies
- Oregon Maple Scholarship recipient
- Speech and Debate Scholarship recipient
- Participated in the independent study "High School Forensic Pedagogy" coaching for the Portland Urban Debate League
- 2026 International Forensic Association Extemporaneous Speaking champion
Skills
Customer service expertise
Call center operations
Script reading
Donor engagement
Extensive customer service skills
Teamwork and collaboration
Building rapport
Memorization
Persuasive communication
Proficient in Adobe Premier Pro
Memorization
Persuasive communication
Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Phonathon Caller
Lewis and Clark College
04.2025 - CurrentRead More
SAAB Tutor
Lewis and Clark College
10.2023 - 11.2024Read More
Saute Cook
Noodles and Company
09.2022 - 04.2023Read More
Cashier
La Casita Mexican Restaurant And Cantina
04.2021 - 09.2022Read More
The Classical Academy
High School Diploma
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Lewis And Clark College
Bachelor of Arts from Rhetoric And Media Studies
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