Summary
Overview
Work History
Education
Skills
Timeline
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Riley McLain

Summary

Dynamic professional with over 5 years of diverse experience delivering exceptional service, managing client relationships, and supporting team operations across multiple industries. Proven ability to lead with integrity, resolve conflicts efficiently, and communicate effectively in fast-paced environments. Committed to continuous improvement and fostering positive experiences for customers and team members alike.

Overview

6
6
years of professional experience

Work History

Cash Processor

Brinks Incorpated
07.2024 - Current
  • Accurately process financial deposits and ensure timely entry into systems to maintain balance and compliance
  • Prepared bank deposits and corporate cash shipments.
  • Support end-of-day procedures by maintaining a clean, organized workspace and ensuring vault integrity
  • Uphold stringent accuracy and security standards in all monetary transactions
  • Handle daily cash deposits of over $10,000
  • Trained new employees on proper cash handling techniques, contributing to the overall success of the team.

Assistant Manager/Customer Service

Thunder Valley
06.2019 - 07.2024
  • Promoted to Assistant Manager in June 2023 based on performance and leadership
  • Handled point-of-sale operations, resolved customer issues, and maintained a positive guest experience
  • Coordinated and managed birthday party events from booking to execution
  • Responded to phone inquiries and provided timely, informative assistance
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Assistant Swim Coach

Stonegate Swim Club
05.2019 - 08.2022
  • Led daily practices, emphasizing stroke technique and individual swimmer development
  • Designed customized workouts focused on skill refinement and endurance
  • Managed team communications, ensuring that all members stayed informed about upcoming practices, meets, and other relevant events.
  • Adapted teaching strategies to match developmental age and abilities of students.
  • Collaborated with head coach to create and execute practice plans for various skill levels, resulting in improved swim times.

Education

Bachelor of Arts - Sociology

Roanoke College
Salem, VA
05-2024

Skills

  • 5 years of customer service experience
  • Cash handling & register operations
  • Strong written & verbal communication
  • Conflict resolution & problem solving
  • Team leadership & event coordination
  • Time management & organizational skills
  • Critical thinking & decision making
  • Data entry proficiency

Timeline

Cash Processor

Brinks Incorpated
07.2024 - Current

Assistant Manager/Customer Service

Thunder Valley
06.2019 - 07.2024

Assistant Swim Coach

Stonegate Swim Club
05.2019 - 08.2022

Bachelor of Arts - Sociology

Roanoke College

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Riley McLain