Summary
Overview
Work History
Education
Certification
Timeline
Generic

Riley McNamara

Hastings,MN

Summary

Results-oriented leader with more than 2 years of experience in day-to-day operations at Lifetime Fitness. Highly organized and detail-oriented. Streamlines processes for efficiency and productivity.

Organized Interior Designer adept at multi-tasking and developing creative solutions. History of success in coordinating with vendors and managing teams to complete projects aligned with client specifications and budget requirements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Facility Operations Supervisor

Lifetime Fitness
05.2023 - Current
  • Supervised daily facility operations to ensure optimal service delivery and member satisfaction.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Enhanced team performance by providing clear objectives, ongoing feedback, and regular performance evaluations.
  • Led by example in providing outstanding customer service, setting standards for the team and resolving complex customer concerns swiftly.
  • Trained and mentored staff on operational procedures, enhancing team efficiency and performance standards.

Pickleball Attendant

Lifetime Fitness
03.2024 - Current
  • Assisted in scheduling classes and events, optimizing member engagement and participation.
  • Developed relationships with members to provide ongoing support and encouragement.
  • Handled transactions accurately, ensuring proper documentation for financial records.

Concierge I

Lifetime Fitness
11.2023 - 11.2024
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Greeted guests upon arrival and offered assistance and directions to key amenities.
  • Streamlined communication between departments, ensuring efficient service to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues with timely and professional responses via phone, email and in-person interactions.

Interior Design Intern

Interstate Building Supply
04.2023 - 06.2023
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Conducted client consultations to understand requirements and preferences.
  • Welcomed showroom guests and displayed available design samples to clients.
  • Researched and stayed current on industry trends to incorporate new products into designs.


Kids Stuff Staff/ Youth Development

YMCA
03.2014 - 03.2020
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Education

Associate of Arts - Interior Design

Dakota County Technical College
Rosemount, MN
05.2023

Associate of Arts - Fine Arts

Inver Hills Community College
Inver Grove Heights, MN
05.2019

Certification

  • Proficient in Exerp, Lifetime Member Management System, Microsoft Office, Adobe Suite, AutoCAD, and Revit.
  • CPR and First Aid/ AED certified.



Timeline

Pickleball Attendant

Lifetime Fitness
03.2024 - Current

Concierge I

Lifetime Fitness
11.2023 - 11.2024

Facility Operations Supervisor

Lifetime Fitness
05.2023 - Current

Interior Design Intern

Interstate Building Supply
04.2023 - 06.2023

Kids Stuff Staff/ Youth Development

YMCA
03.2014 - 03.2020

Associate of Arts - Interior Design

Dakota County Technical College

Associate of Arts - Fine Arts

Inver Hills Community College

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Riley McNamara