Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Merritt

Dallas,TX

Summary

Social media marketing Ability to multitask between systems and customer documentation. 8 Years of diverse customer service experience. Experience with Yardi, & CRM Well versed in Microsoft suite Great Communication skills, and ability resolve complex issues Results driven Great with time management 8+ years of Sales Experience Achievements Averaged 100% customer satisfaction Maintained above 93% booking rate Ability to exceed standard metrics Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Greystar
11.2023 - Current
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined application process for prospective tenants, reducing wait times and increasing efficiency.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • A+ Property
  • Greeted clients, showed apartments, and prepared leases.
  • Managed property with 422 homes.

Leasing Manager (Related)

Town Homes Of Coyote Ridge
08.2023 - 11.2024
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Collected, completed, and processed lease applications.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Explained terms of lease and amounts to be paid to tenants.
  • Created and submitted daily reports on leasing activities.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Established key relationships with potential leasers and renters.
  • Successfully grew dealership relationships by 87%.

Leasing Consultant

Mariners Crossing (Related)
10.2022 - 08.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.

Customer Acquisition Specialist

Cloud One
10.2020 - 12.2021
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
  • Maintained current understanding of market conditions, compliance standards and best practices.

Hair Stylist

Premier Hair Salon
06.2020 - 11.2020
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Distributed business cards outside of salon to generate new business.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Organized sales area and work station to showcase products and boost sales.

Hair Stylist

Hott Heads Salon
12.2018 - 06.2020
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
  • Achieved consistent positive feedback from clients regarding their experience at salon due in part to attentive listening skills during consultations.

Hair Stylist

Salon Blu
01.2015 - 12.2018
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.
  • Increased revenue through effective customer service and inventory management.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Host/Server

Kanki Steak House
05.2012 - 08.2014
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Japanese Steak restaurant with social relevancy and intentionality.

Education

High School Diploma -

Leesville Road High School
Raleigh, NC

No Degree -

Paul Mitchell The School - Atlanta, LLC
Raleigh, NC

Skills

    • Equipment Replacement
    • Manage Rentals
    • Records Preparation
    • Construction Project Oversight
    • Leasing and Sales
    • Customer Loyalty
    • Phone and Email Etiquette
      • Property Showing
      • Team Collaboration
      • Background Checks
      • Lease File Audits
      • Property Tours
      • Microsoft Office

Timeline

Leasing Consultant

Greystar
11.2023 - Current

Leasing Manager (Related)

Town Homes Of Coyote Ridge
08.2023 - 11.2024

Leasing Consultant

Mariners Crossing (Related)
10.2022 - 08.2023

Customer Acquisition Specialist

Cloud One
10.2020 - 12.2021

Hair Stylist

Premier Hair Salon
06.2020 - 11.2020

Hair Stylist

Hott Heads Salon
12.2018 - 06.2020

Hair Stylist

Salon Blu
01.2015 - 12.2018

Host/Server

Kanki Steak House
05.2012 - 08.2014

High School Diploma -

Leesville Road High School

No Degree -

Paul Mitchell The School - Atlanta, LLC

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Riley Merritt