Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities
Timeline
Generic

Riley Michaud

Marietta,GA

Summary

MBA student specializing in Healthcare Management with leadership experience across many roles in collegiate athletics and student organizations. Proficient analytical skills in Excel and SPSS, with a background in psychology and sociology that supports patient-centered decision-making. Interested in healthcare operations and administrative roles that improve efficiency and quality of care.

Overview

5
5
years of professional experience

Work History

Alumni Event Coordinator - Cross Country & Track & Field

Oglethorpe University
Brookhaven, GA
08.2025 - Current
  • Planned and executed events that connected former athletes with current teams, enhancing alumni relationships.
  • Increased alumni engagement by developing targeted communication strategies.
  • Served as liaison between alumni, coaching staff, and student-athletes, fostering community support.
  • Engaged alumni to support athletic programs through targeted communication, event coordination, and fundraising efforts.

Dog Walker

Self-Employed
Brookhaven, GA
08.2023 - 08.2025
  • Established trust with clients, ensuring safe and reliable pet care on a consistent schedule.
  • Enhanced client satisfaction through clear communication and flexible scheduling solutions.
  • Enhanced organizational efficiency by arranging backup coverage, ensuring continuity of service.
  • Provided pet care services while managing academic and athletic commitments.

Pool Server

Capital City Country Club
Atlanta, GA
07.2024 - 08.2024
  • Enhanced guest experience by effectively managing multiple tables and proactively addressing needs
  • Provided exceptional customer service in fast-paced hospitality environment
  • Facilitated team operations by coordinating with kitchen and management staff

Catering Server

Marriott Hotel
Atlanta, GA
10.2023 - 01.2024
  • Provided meal service for NCAA and professional football teams before and after games, enhancing athlete experience.
  • Delivered food to athletes in large-group settings, ensuring satisfaction and adherence to schedules.
  • Upheld high standards of food presentation and service while meeting strict deadlines.

Barista

Marriott Hotel
Atlanta, GA
06.2021 - 01.2024
  • Crafted quality beverages in a fast-paced café environment, serving numerous guests daily.
  • Provided friendly service that contributed to positive guest experiences.
  • Streamlined café operations by ensuring cleanliness and organization.

AM Server/Supervisor

Marriott Hotel
Atlanta, GA
01.2022 - 12.2023
  • Boosted customer satisfaction by promptly resolving issues with a courteous approach.
  • Provided attentive table service, ensuring timely delivery of food and beverages
  • Enhanced teamwork by collaborating with kitchen staff to exceed guest expectations.

Server

Mellow Mushroom
Brookhaven, GA
05.2022 - 08.2023
  • Delivered excellent service in a busy restaurant environment, managing multiple tables and ensuring guest satisfaction.
  • Trained and mentored new servers on menu knowledge, POS systems, and hospitality standards.
  • Enhanced team efficiency through on-the-job support during peak shifts.
  • Promoted positive dining atmosphere by fostering teamwork and delivering consistent guest experiences.

Gift Shop Cashier

Marriott Hotel
Atlanta, GA
05.2021 - 08.2021
  • Processed guest purchases of snacks, drinks, and travel essentials, ensuring smooth transactions and positive guest experiences.
  • Improved guest satisfaction by answering product questions and providing quick, friendly service.
  • Maintained accurate cash handling, balanced registers, and restocked inventory to ensure product availability and support sales.
  • Kept marketplace clean, organized, and welcoming to enhance guest experience and satisfaction.

Education

MBA - Healthcare Management

Mercer University-Stetson-Hatcher School of Business
Atlanta, GA
05.2026

Bachelor of Science - Psychology, Sociology

Oglethorpe University
05.2025

Skills

  • Customer service
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • IBM SPSS Statistics
  • PsyToolkit

Volunteer Experience

  • Atlanta Community Food Bank, Meal Packing Volunteer, Atlanta, GA, 11/01/24, Packed and prepared meals to support food security initiatives for the Atlanta community., Contributed to efforts that provided critical resources to families facing hunger.
  • Open Hand Atlanta, Meal Packing Volunteer, Atlanta, GA, 08/01/24, Helped pack nutritious meals for individuals and families in need across the city of Atlanta., Supported the organization's mission of poverty alleviation by assisting with food distribution efforts.

Activities

  • Southern Athletic Advisory Committee (SAAC) President, Oglethorpe University, Brookhaven, GA, 05/01/23, 05/31/24, Advocated for student-athlete needs to administrators and faculty., Organized monthly meetings, service projects, and student-athlete events., Promoted diversity and inclusion through campus-wide programming.
  • Southern Athletic Advisory Committee (SAAC) Vice President, Oglethorpe University, Brookhaven, GA, 01/01/23, 05/31/23, 08/01/24, 05/31/25, Assisted the president in managing operations, events, and meetings., Helped create community engagement initiatives and fostered collaboration across athletics., Supported leadership in coordinating projects that improved the student-athlete experience.
  • Varsity Track & Cross Country (NCAA), Oglethorpe University, Brookhaven, GA, 08/01/21, 05/31/25, Competed in many individual and relay events; earned multiple conference honors., Balanced athletics and academics while demonstrating discipline, time management, and resilience., Contributed to team success by fostering a supportive, competitive environment.

Timeline

Alumni Event Coordinator - Cross Country & Track & Field

Oglethorpe University
08.2025 - Current

Pool Server

Capital City Country Club
07.2024 - 08.2024

Catering Server

Marriott Hotel
10.2023 - 01.2024

Dog Walker

Self-Employed
08.2023 - 08.2025

Server

Mellow Mushroom
05.2022 - 08.2023

AM Server/Supervisor

Marriott Hotel
01.2022 - 12.2023

Barista

Marriott Hotel
06.2021 - 01.2024

Gift Shop Cashier

Marriott Hotel
05.2021 - 08.2021

MBA - Healthcare Management

Mercer University-Stetson-Hatcher School of Business

Bachelor of Science - Psychology, Sociology

Oglethorpe University
Riley Michaud