Riley Mitchell
Philadelphia,Pennsylvania
Summary
I am a third year Drexel University student based in Philadelphia with experience in fast-paced dining and catering environments. Reliable, adaptable, and personable, with a strong ability to multitask and provide high-quality service. Experienced with food preparation, event setup, and customer service. Utilizes organizational and multitasking skills to ensure efficient catering operations. Knowledge of maintaining hygiene standards and providing excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Head Catering Assistant
Haverford College
Haverford, PA
05.2022 - Current
- Lead on-site catering operations for campus events, managing setup, service flow, and breakdown
- Supervise team members during events to maintain organization and service quality
- Adapt quickly to changing guest volume and event needs in fast-paced environments
- Provide professional and friendly service to guests at large-scale events
- Supported catering team in executing large-scale events, enhancing guest satisfaction through efficient service delivery.
- Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Coordinated closely with other staff members during events for smooth service delivery.
Server
Echo Lake Retirement Community
Malvern, PA
07.2021 - 03.2024
- Provided attentive service to residents in general dining, assisted living, and memory care
- Built strong relationships with residents through consistent and personalized service
- Managed multiple tables while maintaining accuracy and efficiency
- Worked closely with staff to ensure smooth and timely meal service
- Assisted in training new servers on community standards and service protocols.
- Managed resident dietary restrictions, providing personalized meal options.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - User Experience & Interaction Design
Drexel University
Philadelphia, PA06-2028
Skills
- Customer service
- Multitasking under pressure
- Team leadership
- Communication
- Time management
- Adaptability
- Attention to detail
- Reliability and punctuality
- Food presentation
- Quality assurance
Additional Experience
- Social Activities Director — Alpha Sigma Alpha, Drexel University | 2025 – Present
- Plan and execute large-scale events, coordinating logistics, timing, and guest experience
- Collaborate with teams to ensure smooth operations and safe environments
Timeline
Head Catering Assistant
Haverford College
05.2022 - Current
Server
Echo Lake Retirement Community
07.2021 - 03.2024
Bachelor of Science - User Experience & Interaction Design
Drexel University