Riley Morris
Tampa,Florida
Summary
Offering strong foundation in information security principles and keen interest in learning and developing within cybersecurity environment. Brings understanding of network security and basic encryption techniques, where I can contribute to threat detection, identifying vulnerabilities and overall network protection. Ready to use and develop skills in threat analysis and risk management in a cyber security role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student its service desk
UNIVERSITY OF TAMPA
05.2024 - Current
- Work with Students, Faculty, and Staff to conduct needs analysis relative to systems and business processes to create quality technical solutions
- Provided user account maintenance and password resets
- Handled classroom support issues, audio-visual issues, and ran troubleshooting steps
- Ensure the solutions I provided are aligned with the business strategy and comply with departmental standards
- Applied excellent customer service skills while interacting with customers in a friendly and professional manner
- Highlighted ability to work under pressure during peak business hours without diminishing my quality of work
SERVER
THE GETAWAY
02.2023 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly, timely, and professional manner
- Used great communication skills to reduce customer dissatisfaction and improve collaboration
- Managed responsibilities and time very well, to ensure a smooth workflow
- Assisted with training of new staff members
Education
B.S - Cyber Security
Univesity of tampa
05.2025
Skills
- Guest Relation Management
- Verbal and Written Communication
- Interpersonal Skills
- Strong Time Management
- Ethical Decision-Making
- Critical Thinking
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Network security
Certification
- Microsoft Certified: Azure Fundamentals
- CISCO Packet Tracer Certificate
- CISCO Ethical Hacker Certificate
- Network + (In progress)
- Security + (In progress)
- Cloud Practitioner (In progress)
Timeline
Student its service desk
UNIVERSITY OF TAMPA
05.2024 - Current
SERVER
THE GETAWAY
02.2023 - 04.2024
B.S - Cyber Security
Univesity of tampa
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