RILEY MULLIS
North Las Vegas
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
17
17
years of professional experience
Work History
Mystére Box Office
TREASURE ISLAND HOTEL & CASINO
03.2024 - Current
- Booked tickets for guests wanting to attend the show.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Retrieved tickets for guests at Will Call who had already purchased tickets online.
- Maintained an organized bank for cash transactions.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
Sales Associate
UNIFORM SPORTS/VEGAS SPORTS & HOCKEY
09.2022 - 03.2024
- Opened the store by unlocking the gate, turning off the alarm to the store and opening the registers.
- Efficiently counted the money inside the register to make sure that there were no shortages to begin the day.
- Welcomed guests as they entered the store.
- Provided exceptional customer service.
- Ran registers/POS terminals and checkout processes.
- Provided a clean and well-maintained store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a safe and secure work area.
- Helped customers locate products and checked store system for merchandise at other sites.
- Ensured merchandise and store standards were followed.
- Followed Company policies and procedures to control inventory.
- Received and checked in merchandise.
- Performed all other tasks as assigned by a manager.
- Closed down the register at closing by ensuing that the correct amount of cash is
inside the register. - Set the alarm to the store and locks up the gate at the end of closing shift.
Player's Club Representative
ARIZONA CHARLIES DECATUR
12.2020 - 09.2022
- Performed check cashing service, debit and credit card transactions and ATM transactions.
- Redeemed coupons, play tickets, coins, chips and tokens for coin and/or cash for guests and pay out large jackpots.
- Computed accurate exchange rates for foreign currency and change to U.S. currency.
- Provided positive guest service and advised guests regarding special events and facility information.
- Ran check cashing software and input information on guest databases as well as other programs.
- Maintained accurate and thorough records and reports.
- Supported and backed up other cashiers as needed.
- Encouraged guests to join the players club, by explaining the benefits and rewards.
- Promoted and provided information on current casino events.
- Responded to guest needs, referring concerns to the appropriate level of management.
- Accurately entered and updated new and existing player account information per established standards.
- Maintained positive and professional image when performing duties and encouraged others to do the same.
- Maintained a positive and professional image when performing duties and encourage others to do the same.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
THE DISNEY STORE
09.2016 - 03.2020
- Consistently treated all Guests and Cast Members with respect and contributes to a positive work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Took a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping.
- Performed cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service.
- Participated in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business.
- Upheld all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct.
- Promoted and maintained a safe working and shopping environment.
- Engaged children at their level allowing them to become part of the story.
- Took a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping.
- Drove Store results by suggesting additional items to Guests to meet their needs
- Demonstrated success working as a member of a team.
- Maintained a professional appearance and meet Disney Store grooming guidelines.
Lead Sales Associate
STEIN MART
02.2012 - 08.2017
- Assisted store in meeting or exceeding credit card acquisition goals.
- Provided exceptional customer service.
- Ran registers/POS terminals and checkout processes.
- Provided a clean and well-maintained store.
- Maintained a safe and secure work area.
- Ensured merchandise and store standards are followed.
- Looked for ways to proactively assist fellow team members.
- Packaged online orders (Ship from Stores).
- Followed Company policies and procedures to control inventory.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Received and check in merchandise.
- Assisted in minimizing loss of company assets.
- Performed all other tasks as assigned by a manager.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Tower Attendant
STRATOSPHERE LAS VEGAS
05.2010 - 02.2012
- Provided a hospitable, fun and safe ride experience for all guests and shows courtesy and helpfulness to all guests and employees.
- Followed all loading, unloading, operations and safety procedures for each attraction without fail.
- Explained loading, unloading and safety procedures to guests as they arrive or depart areas and ensures they understand the importance of these procedures.
- Answered guests' questions regarding the rides, safety and other Stratosphere products and services and effectively responds to guest requests and complaints.
- Notified lead attendants, supervisor or tower dispatcher of any defective equipment or potential safety hazards and reacts professionally and rationally in emergency and pressure situations.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
Cashier/Box Office Attendant
REGAL CINEMAS
10.2008 - 05.2010
- Greeted customers entering theater and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Bat Boy/Promotions
LAS VEGAS 51'S
03.2008 - 09.2009
- Filled all water coolers for dugouts and bullpens before game.
- Stocked cups in dugout and bullpen.
- Carried equipment such as bats, balls, helmets and any other gear necessary, to and from dugout when asked or needed.
- Retrieved foul balls that remain on the field during the game and bring balls to umpires.
- Being aware of the game and paying close attention to umpire needs during the games.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
Education
Bachelor of Arts - Graphic Design
International Academy of Design And Technology
Henderson, NV09.2027
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2008
Skills
- Complex Problem Solving
- Outstanding Work Ethic
- Superb Customer Service
- Microsoft
- POS
- Cashier
- Organization
- Exceptional Interpersonal Communication
- Punctual and Dependable
- Thrives in Group Settings
- Mac
- Photoshop
- Warehouse
- Leadership
Accomplishments
- Achieved 1 Year of Service at Stratosphere Las Vegas in 2011.
- Achieved 1 Year of Service at Stein Mart in 2013.
- Awarded “Employee of the Month” at Stein Mart in December 2014.
- Awarded “Employee of the Month” at Stein Mart in May 2015.
- Achieved 5 Years of Service at Stein Mart in 2017.
- Promoted to Lead Cashier at Stein Mart in February 2017.
- Achieved 1 Year of Service at Arizona Charlies in 2021.
- Promoted to Key Holder at Uniform Sports/Vegas Sports and Hockey in November 2022.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Affiliations
Cheyenne Little League Coach from 2008-2022
Additional Information
Name : Mike Cianci
Occupation : Bartenders Union President
Phone Number : (702)-308-2493
Relationship : Little League Coach
Name : Donald Clarke Henderson
Occupation : Massage Therapist
Phone Number : (702)-588-4814
Relationship : Mentor/Friend
Name : Isaac Ramos
Occupation : Sales Associate
Phone Number : (702) 541-3165
Relationship : Former Co-Worker
Timeline
Mystére Box Office
TREASURE ISLAND HOTEL & CASINO
03.2024 - Current
Sales Associate
UNIFORM SPORTS/VEGAS SPORTS & HOCKEY
09.2022 - 03.2024
Player's Club Representative
ARIZONA CHARLIES DECATUR
12.2020 - 09.2022
Sales Associate
THE DISNEY STORE
09.2016 - 03.2020
Lead Sales Associate
STEIN MART
02.2012 - 08.2017
Tower Attendant
STRATOSPHERE LAS VEGAS
05.2010 - 02.2012
Cashier/Box Office Attendant
REGAL CINEMAS
10.2008 - 05.2010
Bat Boy/Promotions
LAS VEGAS 51'S
03.2008 - 09.2009
Bachelor of Arts - Graphic Design
International Academy of Design And Technology
High School Diploma -
Cheyenne High School
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