- Reading
- Photography photo editing
- Public Speaking
- Advocacy
- Graphic Design
- Music making and listening
- Hiking
- Power sports
- Mentoring
- Lawmaking
- Travel
- Creative Writing
Riley Nelson
Pittsfield,ME
Summary
Knowledgeable and well rounded individual with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
2
2
years of professional experience
Work History
Bowdoin Digital Corps Student IT Representative
Bowdoin College
09.2023 - Current
- Learned in house and enterprise software such as JAMF, Team Dynamix, and PSK manager in order to fulfill duties as an IT support Tech.
- Worked directly with clients both in person and over the phone to resolve any and all technology related issues in a smooth and timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Coordinated with numerous other support teams to delegate appropriate tasks when needed.
- Trained and taught new team members how to perform the job through being shadowed and dedicated training sessions.
- Created and updated documentation of procedure for applicable IT issues.
- Worked with supervisors to help implement new client support tools.
Digital Archivist
Maine Central Institute
06.2024 - 08.2024
- Worked to create an up to date digital archive of several-decade old printed works and physical artifacts of historical importance to the employer.
- Worked directly with alumni relations team to find said artifacts and to catalogue items alongside that which they may be related to.
- Maintained an updated log of completed digitizations in order to coordinate with other teams and provide updates as needed.
Pool Cleaner
Philbrick Enterprise/Pool and Spa Place II
06.2023 - 08.2023
- Performed season opening and closing procedures for both private and public pools around the state of Maine, including chemical treatment and systems activation/deactivation.
- Performed cleaning tasks such as the brushing, vacuuming, and skimming of client pools in a weekly maintenance contract.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Worked with in store staff and other techs to coordinate cleaning schedules and chemical treatment plans.
- Interacted with clients both in the field and in store about pool cleaning/chemical issues and worked to provide a solution.
- Acted as an instructing figure by providing a new coworker an opportunity to shadow in the field and helping them gain the skills needed to work on their own.
- Helped to maintain a stock inventory and to keep customer facing shelves well stocked.
- Performed other odd tasks in slow moments, including working on maintaining the grounds and assets owned by the business such as vehicles.
IT Assistant
Maine Central Insitute
06.2022 - 10.2022
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Worked to provide emergency wifi connection to parts of the campus by installing new network devices in several locations, which included running network cable and interacting with fiber systems.
- Reassigned IT assets to incoming freshman by wiping the necessary mass of devices.
- Orchestrated the organization of IT assets both by rearranging storage in a more optimal manner, and by creating an inventory of all IT assets, in the form of a spreadsheet.
- Provided assistance at events that utilized campus technology.
- Performed necessary updates on devices in IT inventory.
- Performed hardware updates on staff and IT computers including hard drive swaps and ram upgrades.
- Performed data backups and transfers on staff devices.
- Handled the provision of necessary technology for staff, including workstation technology and classroom technology.
Education
Bachelor of Arts - Computer Science
Bowdoin College
Brunswick, ME05-2027
High School Diploma -
Maine Central Institute
Pittsfield, ME06-2023
Skills
- Problem Solving
- Client support
- Professionalism
- Multitasking Abilities
- Communication
- Staff Training
- Project Coordination
Accomplishments
Helped create a law:
Created a draft of a law which was brought forth to the Maine State Government, a process which involved in depth experience of the local governmental process, giving testimony at the state capital, and conversation with esteemed individuals, culminating in the passage of said law in an amended form over a year later. This bill can be seen online as LD93 of the 131st Maine State Legislature from 2023-2024.
Interests
Timeline
Digital Archivist
Maine Central Institute
06.2024 - 08.2024
Bowdoin Digital Corps Student IT Representative
Bowdoin College
09.2023 - Current
Pool Cleaner
Philbrick Enterprise/Pool and Spa Place II
06.2023 - 08.2023
IT Assistant
Maine Central Insitute
06.2022 - 10.2022
Bachelor of Arts - Computer Science
Bowdoin College
High School Diploma -
Maine Central Institute
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