Riley Netzley-Hale
Missoula,MT
Summary
Young Professional with over 6 years of diverse experience, adept at managing large datasets and prioritizing tasks to meet business objectives. Exhibits strong communication and teamwork skills, honed through roles in healthcare, customer service, and claims management. Demonstrates proficiency in analyzing complex information, ensuring data accuracy with a keen eye for detail, and delivering actionable insights to support strategic decisions.
Overview
6
6
years of professional experience
Work History
Claims Examiner
Intermountain Claims Inc
03.2023 - Current
- Efficiently manage 100+ claims, ensuring precise documentation and compliance with worker's compensation law.
- Skillfully investigate and manage claims, prioritizing accuracy and swift closure.
- Conduct thorough claim analysis to identify discrepancies, ensuring accuracy in billing.
- Provide comprehensive claim support, guiding both client and claimant through resolution with empathy and expertise.
- Expedited resolution of claim discrepancies, improving client satisfaction.
Clinic Assistant
Alpine Physical Therapy
08.2021 - 03.2023
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through effective delegation, training aides in key tasks.
- Implemented a system for maintaining office cleanliness, reducing clutter by 50%.
- Fostered a collaborative environment, assisting in patient care management.
- Revamped inventory system for optimal supply availability, enhancing clinic readiness.
Barista
Loose Caboose LLC
05.2019 - 03.2023
- Thrived in high-pressure settings, consistently delivering quality drinks quickly.
- Strong commitment to working with a team, providing excellent customer service and maintaining professionalism.
- Mastered complex drink recipes, ensuring accuracy and customer satisfaction.
- Boosted customer loyalty through personalized drink crafting and engaging service.
Certified Nursing Assistant
St. Patrick's Hospital
05.2018 - 07.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided emotional support to patients, fostering a positive environment.
Education
Data Analyst Certificate -
Google
04.2024
Nursing
The University of Montana
Missoula, MTSkills
- Attention To Detail
- Claims Processing
- Technical Skills
- Critical Thinking
- Interpersonal Communication
- Organizational Skills
- Policy Interpretation
- File and Record Management
- Decision-Making
Timeline
Claims Examiner
Intermountain Claims Inc
03.2023 - Current
Clinic Assistant
Alpine Physical Therapy
08.2021 - 03.2023
Barista
Loose Caboose LLC
05.2019 - 03.2023
Certified Nursing Assistant
St. Patrick's Hospital
05.2018 - 07.2021
Data Analyst Certificate -
Google
Nursing
The University of Montana
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