Riley Nieman
Santa Monica
Summary
I'm a tactical operator who's always been able to do more with less. I get excited about turning new ideas into tangible results, simplifying complex processes, and introducing new tools to save time and drive results. I'm looking for my next opportunity to join a growing organization in a dynamic role where I can make a meaningful impact.
Overview
8
8
years of professional experience
Work History
CS Strategy & Operations Manager
Modern Health
07.2024 - Current
- Spearheaded cross-functional initiatives for a $110M+ business portfolio (600+ customers), enhancing operational efficiency and customer experience.
- Established operating cadence with CS, Sales, and RevOps to enhance data quality and align priorities.
- Supported over 30 CSMs across three segments through collaborative efforts and strategic alignment.
- Automated key customer workflows, including launch and renewal processes, to standardize journeys and reduce manual tasks.
Chief of Staff / Director of Strategy
Decimal
06.2022 - 07.2024
- Partnered with CEO/COO to scale company from 40 to 140 employees, supporting M&A, strategic planning, and operational execution.
- Launched a new service line by translating customer insights into defined packages, journeys, and sales strategy.
- Implemented tools like Salesforce, Notion, Chorus, Lattice, and Deel to drive growth and streamline internal processes.
- Designed the OKR program, managed company-wide communications, and organized 6+ leadership offsites.
Strategy & Ops Manager / Associate / Analyst
Innovation Department
02.2018 - 05.2022
- Led operations and product development for two CPG wellness brands, launching 20+ products that drove $12M+ in ARR
- Supported the full acquisition process of WellPath to Boosted Commerce, managing diligence, transition, and acquirer relationship
- Co-founded Grummies brand, contributing to ideation, launch strategy, and manufacturing partnerships
- Developed and secured product certifications (Organic, Non-GMO, Vegan) aligned with brand strategy
- Oversaw production of 500K+ units annually; managed a 350K+ email list and coordinated content and promotional strategy
- Streamlined accounting processes, implemented freight partnerships, and introduced a modern 3PL to improve fulfillment and production timelines
Enterprise Application Consultant
IBM
08.2017 - 01.2018
- Supported a $40M SAP proposal and helped manage IBM’s top deal-acceleration tool in the consulting practice
Education
Bachelor of Science - Marketing & International Business
Kelley School of Business, Indiana University
Bloomington, United States05-2017
Skills
Problem-solving, Process Improvement, Project Management, Change Management, and Relationship Building.
Hobbies and Interests
Cooking, Skiing, Surfing, Hiking, Big 10 Athletics, and Movies
Timeline
CS Strategy & Operations Manager
Modern Health
07.2024 - Current
Chief of Staff / Director of Strategy
Decimal
06.2022 - 07.2024
Strategy & Ops Manager / Associate / Analyst
Innovation Department
02.2018 - 05.2022
Enterprise Application Consultant
IBM
08.2017 - 01.2018
Bachelor of Science - Marketing & International Business
Kelley School of Business, Indiana University
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