Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Riley Nieman

Strategy & Operations | Process Optimization | Cross-Functional Execution
Santa Monica,US

Summary

I'm a tactical operator who's always been able to do more with less. I get excited about turning new ideas into tangible results, simplifying complex processes, and introducing new tools to save time and drive results.

Overview

8
8
years of professional experience

Work History

CS Strategy & Operations Manager

Modern Health
07.2024 - Current
  • Lead cross-functional initiatives across a $110M+ book of business (600+ customers) to improve operational efficiency and elevate the customer experience
  • Established an operating cadence and partnered with CS, Sales, and RevOps to improve data quality, align priorities, and support 30+ CSMs across three segments
  • Built and automated key customer workflows including launch, renewal, save plans, and a monthly newsletter—to standardize the customer journey, increase engagement, and reduce manual effort
  • Redesigned customer presentations to auto-generate charts and personalize data storytelling at scale, improving efficiency and consistency across teams

Chief of Staff / Director of Strategy

Decimal
06.2022 - 07.2024
  • Partnered with CEO/COO to scale company from 40 to 140 employees, supporting M&A, strategic planning, and operational execution
  • Launched a new service line by translating customer insights into defined packages, journeys, and sales strategy
  • Implemented tools like Salesforce, Notion, Chorus, Lattice, & Deel to drive growth and streamline internal processes
  • Designed OKR program, managed company-wide communications, and organized 6+ leadership offsites

Strategy & Ops Manager / Associate / Analyst

Innovation Department
02.2018 - 05.2022
  • Led operations and product development for two CPG wellness brands, launching 20+ products that drove $12M+ in ARR
  • Supported the full acquisition process of WellPath to Boosted Commerce, managing diligence, transition, and acquirer relationship
  • Co-founded Grummies brand, contributing to ideation, launch strategy, and manufacturing partnerships
  • Developed and secured product certifications (Organic, Non-GMO, Vegan) aligned with brand strategy
  • Oversaw production of 500K+ units annually; managed a 350K+ email list and coordinated content and promotional strategy
  • Streamlined accounting processes, implemented freight partnerships, and introduced a modern 3PL to improve fulfillment and production timelines

Enterprise Application Consultant

IBM
08.2017 - 01.2018
  • Supported a $40M SAP proposal and helped manage IBM’s top deal-acceleration tool in the consulting practice

Education

Bachelor of Science - Marketing & International Business

Kelley School of Business, Indiana University
Bloomington, United States
05.2001 -

Skills

Problem-solving, Process Improvement, Project Management, Change Management, and Relationship Building

Interests

Cooking, Skiing, Surfing, Hiking, and Movies

Timeline

CS Strategy & Operations Manager

Modern Health
07.2024 - Current

Chief of Staff / Director of Strategy

Decimal
06.2022 - 07.2024

Strategy & Ops Manager / Associate / Analyst

Innovation Department
02.2018 - 05.2022

Enterprise Application Consultant

IBM
08.2017 - 01.2018

Bachelor of Science - Marketing & International Business

Kelley School of Business, Indiana University
05.2001 -

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Riley NiemanStrategy & Operations | Process Optimization | Cross-Functional Execution