Riley Osborne
Fairview,TN
Summary
Passionate and devoted executive with visionary foresight to shape the future of behavioral healthcare organizations. Leading sales teams and pioneering operations of new opportunities for expansion and innovation. Dedicated to building strong relationships with key stakeholders, with a fervor for improving operational efficiencies and delivering the highest quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Growth Officer
Recovery Unplugged
Fort Lauderdale, FL
01.2023 - Current
- Provide leadership and coaching to sales teams spanning business development, marketing, alumni relations, and admissions
- Oversaw and executed three DENOVO project launches in 2023/2024 (South Carolina, New Jersey, Florida).
- Oversight and execution of total rebrand of the organization.
- Achieved a consistent annual revenue growth of 20%.
- Established effective internal leadership development programs and succession planning initiatives.
- Spearhead the launch of new locations, services, and marketing campaigns to accelerate growth.
Founder - Virtual Services
Recovery Unplugged
Fort Lauderdale, FL
07.2021 - 01.2023
- Envisioned, developed, and built out new entity within existing business
- Tele-Health platform development, integration, and migration across multiple states
- Marketing, Sales and Go to Market plan development and execution
- Delivered high level of service to customers in effort to build upon relationships for future.
- Keynote speaker at conferences and briefings, educating prospective partners about services.
Executive Director
Recovery Unplugged
Nashville, TN
04.2020 - 01.2023
- Served as face of organization to public and media, communicating professional and competent persona.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Created diverse and inclusive workplace, valuing broad perspectives and different personal histories.
Director of Operations
Recovery Unplugged Nashville LLC
Brentwood, TN
09.2019 - 03.2020
- Implemented a comprehensive medical laboratory testing system across the organization, resulting in decreased facility costs
- Managed facility’s budget to be 15% under Opex budget and over $1m ahead in projected revenue YTD
District Manager
Buffalo Wild Wings, Inc
Nashville, TN
10.2017 - 08.2019
- Supervised 6 General Managers' and managed all performance metrics within West Tennessee territory.
- Received #1 overall customer service satisfaction scores for two consecutive quarters
- Achieved significant improvements in two locations (Spring Hill 451 and Franklin 635 out of a total of 639 locations), elevating them from the bottom third to the top 25 within a six-month period.
- Successfully directed a turnaround that resulted in the elimination of more than $100k in debt within 2 quarters
- Created and fostered a “winning culture” at each restaurant which resulted in overall improvements to customer and employee experiences
- Coordinated leadership workshops to educate management team on best practices to optimize productivity
Education
Political Science
03.2014
Middle Tennessee State University
08.2012
Skills
- Culture Cultivation
- Revenue Generation
- Brand Awareness and Development
- Senior Management Mentorship
- Finance and Operational Excellence
- Program Optimization
- Policy and Procedure Development
- Business Growth Initiatives
- Marketing Strategies
Accomplishments
- Eagle Scout
Certification
- Certified Peer Recovery Specialist - 2020
- Certified Personal Trainer - 2024
Timeline
Chief Growth Officer
Recovery Unplugged
01.2023 - Current
Founder - Virtual Services
Recovery Unplugged
07.2021 - 01.2023
Executive Director
Recovery Unplugged
04.2020 - 01.2023
Director of Operations
Recovery Unplugged Nashville LLC
09.2019 - 03.2020
District Manager
Buffalo Wild Wings, Inc
10.2017 - 08.2019
Political Science
Middle Tennessee State University
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