Riley Phillips
Wildomar,CA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills to reduce concerns related to new technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Systems Specialist
Arizona Pipeline
Hesperia, CA
07.2021 - Current
- Provide on site/ remote Tier 1 and Tier 2 IT support to non-technical users through a support desk for our divisions across California, Arizona, and Nevada.
- Diagnose and execute resolutions for network and server problems.
- Perform duties directed by the CIO to complete IT related projects.
- Administer and provide support for desktop computers, software, and mobile devices at request.
- Create and disable user accounts in Active Directory and Microsoft Azure. Also grant authorization for server access based on the role of the employee.
- Investigate and corrected problems with printers, copiers and other peripheral devices.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Store Associate/Salesman
Bass Pro Shops, Rancho Cucamonga
Rancho Cucamonga, CA
08.2020 - 06.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Managed personal information as well as submitted Federal and State level paperwork required for sales.
- Finalized sales by completing payments and ensuring required paperwork was completed to the best of my ability.
- Became a Certified Firearms Instructor and taught safety courses.
- Grade safety exams and administer Firearm Safety Certificates.
Yard Maintenance Worker/Mechanic
Superior Pavement Markings
Beaumont, CA
09.2019 - 02.2020
- Implemented preventive maintenance on company vehicles.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated equipment such as forklifts and skid steers.
Store Associate/Salesman
Planet Fitness
Rialto, CA
01.2019 - 09.2019
- Handled banking and other personal info for customers that were new and current
- Informed customers of current store promotions to encourage new members to join.
- Completed routine cleaning of equipment and locker rooms inside the gym.
Laborer
CSUSB
San Bernardino, CA
04.2017 - 01.2019
- Loaded, unloaded and set up materials for events from storage to production areas.
- Built Stages and sound systems for events throughout the school year.
Store Associate/Loss Prevention Specialist
Ross Dress For Less
Ontario, CA
09.2016 - 09.2018
- Supervised surveillance, detection and criminal processes related to theft.
- Provided loss control reporting for corporate and management.
- Increased Store understanding of loss control strategies through meetings with co-workers.
Laborer
Kettle Tyme
N/A, CA
03.2014 - 08.2018
- Worked concessions at various venues during concerts, sports events, and holiday parades.
- Responsibilities included general labor, counting cash, and handling food.
Education
Bachelor of Science - Information Technology, Computer Information Systems
California State University - San Bernardino
San Bernardino, CA05.2021
High school diploma -
Rancho Cucamonga High Scool
Rancho Cucamonga, CA05.2016
Skills
- Adaptable and Flexible
- Attention to Detail
- Complex Problem-Solving
- Team Support
- Mobile Device Management(MDM)
- Microsoft Azure and Entra
- Cisco Appliance Installation and Configuration
- Hardware and Software Optimization
- Staff Support
- VPN Assignment
- Active Directory
- Physical and Virtual Servers
- Printers and Peripherals
- Microsoft Office 365
- Windows Troubleshooting
- MAC Support
Certification
- COMPTIA A+
- COMPTIA ITF+
- IT Technician , Test Out Pro - 2020
Timeline
IT Systems Specialist
Arizona Pipeline
07.2021 - Current
Store Associate/Salesman
Bass Pro Shops, Rancho Cucamonga
08.2020 - 06.2021
Yard Maintenance Worker/Mechanic
Superior Pavement Markings
09.2019 - 02.2020
Store Associate/Salesman
Planet Fitness
01.2019 - 09.2019
Laborer
CSUSB
04.2017 - 01.2019
Store Associate/Loss Prevention Specialist
Ross Dress For Less
09.2016 - 09.2018
Laborer
Kettle Tyme
03.2014 - 08.2018
Bachelor of Science - Information Technology, Computer Information Systems
California State University - San Bernardino
High school diploma -
Rancho Cucamonga High Scool