Riley Phillips
Fayetteville,NC
Summary
Dynamic and Outgoing professional with proven leadership as a Barista Shift Lead at Gregory's Coffee. Expert in cash handling and customer service, consistently enhancing team performance and operational efficiency. Recognized for maintaining exceptional customer satisfaction in fast-paced environments. Passionate and reliable individual with excellent communication and teamwork abilities, ready to bring positive energy to team. Committed to enhancing customer experience and supporting team efficiency. Brings ability to quickly master new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Gregorys Coffee
11.2024 - 01.2026
- Maintained quick flow, heavy sales, busy weekends / holidays.
- Promoted to Lead Barista 2 months in.
- Supervised daily operations and ensured efficient workflow among barista team.
- Prepared and served high-quality beverages and food items to customers.
- Operated espresso machines and brewing equipment with attention to detail.
Shift Leader
Walgreens
12.2023 - 11.2024
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Shift Leader
Hollister
08.2022 - 11.2023
- Quickly promoted to Cashier Lead / Key Holder.
- Assisted customers in product selection and provided exceptional service.
- Managed inventory levels and organized merchandise displays effectively.
- Worked late nights, and busy weekends.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Orange Vista High School
Perris, CA05-2022
Skills
- Cash handling proficiency
- Opening and closing procedures
- Promotional strategies
- Customer service
- Time management
Certification
- Specialty Coffee Certification
- Food Handlers Card
Timeline
Barista Shift Lead
Gregorys Coffee
11.2024 - 01.2026
Shift Leader
Walgreens
12.2023 - 11.2024
Shift Leader
Hollister
08.2022 - 11.2023
High School Diploma -
Orange Vista High School