Riley P. Hughes
North Andover,MA
Summary
Dedicated and adaptable professional with a proactive attitude and quick learning ability, seeking entry-level opportunities to contribute to company growth. Strong work ethic and effective communication skills to support organizational goals.
Overview
8
8
years of professional experience
Work History
Field Service Representative
Scan Scape
11.2023 - 08.2024
- Conducted weekly data collections at designated local retailers, including grocery, convenience, drug, and mass merchandise stores.
- Partnered with leading brand retailers like Walmart, Target, Market Basket, and other national chains.
- Scanned barcodes for products in key areas of the store and captured data to assess and compare product and store performance.
Package Handler
FedEx
Wilmington, MA
11.2022 - 02.2023
- Loaded and unloaded packages from delivery vehicles.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
Cashier/Customer Service Representative
Home Depot
Salem, NH
10.2018 - 10.2021
- Promoted a friendly atmosphere, greeted customers, and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ranked number one in the Salem Home Depot for most credit cards opened, three years in a row.
- Received several Home Depot awards for exceptional customer service, including cashier of the month.
- Operated cash register efficiently and accurately, processed payments, and issued receipts, refunds, credits, or change due to customers.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Ensured compliance with all safety regulations within the store environment.
Parking/GTU Technician
Massport
Boston, USA
12.2017 - 02.2018
- Greeted customers and provided information about parking fees, regulations and services.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Assisted customers with finding available spaces in the lot and directed Uber and Rideshare drivers as needed.
- Promoted surveys to further help structure airport parking lot traffic control.
IT Help Desk Assistant
Merrimack College
North Andover, USA
09.2016 - 12.2016
- Handled troubleshooting for technology-related issues across various user groups, including students, staff, and faculty.
- Addressed and fixed user credential challenges.
- Enhanced system functionality and reimagining solutions across numerous devices.
Education
High School Diploma -
North Reading High School
North Reading, MA06-2016
Information Technology
Merrimack College
North Andover, MASkills
- Business relationship cultivation
- Effective customer communication
- Client-Focused Service
- Cross-Functional Collaboration
- Cooperative Team Participant
- Technical Proficiency
Community Service
- Mack Gives Back - Raked leaves and cleaned trash in the grounds at a park in New Hampshire.
- Lazarus House, Lawrence, MA - Prepped food, cooked and served food to the homeless.
Timeline
Field Service Representative
Scan Scape
11.2023 - 08.2024
Package Handler
FedEx
11.2022 - 02.2023
Cashier/Customer Service Representative
Home Depot
10.2018 - 10.2021
Parking/GTU Technician
Massport
12.2017 - 02.2018
IT Help Desk Assistant
Merrimack College
09.2016 - 12.2016
High School Diploma -
North Reading High School
Information Technology
Merrimack College
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