Summary

Overview

Work History

Education

Skills

Websites

Timeline

Riley Ragan

Omaha,NE

Summary

Knowledgeable customer service oriented individual with social media and marketing experience. Proactive, hardworking and talented in sales and customer connections. Computer proficient with experience in Google Analytics, Excel, Windows, Word, and Apple.

Overview

years of professional experience

Work History

Universal Teller/Banker

Metro Credit Union

01.2023 - Current

Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Reduced teller errors by implementing thorough training and procedural updates.
Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
Identified fraudulent activities promptly, safeguarding both customer assets and the bank's reputation for security.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Providing virtual assistance to customers through our convenient ITMs, including verifying identification and guiding members on how to use the ITMs effectively.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Opened, closed, and updated accounts for customers.

Social Media Manager and Marketing

Entry Envy

08.2022 - 12.2022

Increased customer engagement through social media.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Analyzed and reported social media and online marketing campaign results.

Activities Leader

Camp Rivercrest - Seasonal Position

05.2022 - 07.2022

Provided clear instruction to activity and program participants to deliver fun and safety.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Kept athletic and games equipment and facilities organized and maintained.

Barista

Stories

12.2021 - 05.2022

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.

Recruiting and Training Specialist

Long Dog Fat Cat

01.2018 - 12.2021

Trained and mentored many new personnel hired to fulfill various roles.
Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
Coordinated administrative functions necessary to deliver and document training programs.
Documented participation and evaluated learning for each participant.
Sales and cash handling