Marquita McKinney
Beachwood,OH
Summary
While working in customer related fields I have gained experience building valuable skills in: customer service, sales & retail. I am confident that my administrative knowledge will be helpful to any organization. I am upbeat with confidence & open minded ready for any challenge. My communication skills would be a valuable asset to multi-tasking and being flexible to any work environment.
Overview
15
15
years of professional experience
Work History
Universal Banker Teller
Third Federal Savings and Loan
03.2012 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Served as a reliable resource for colleagues by staying current on industry trends and best practices in retail banking operations.
- Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
- Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Lead a team of five associates, conducting training sessions on new banking products and system updates to enhance team proficiency.
- Manage monthly audits and cash ordering and banking supplies. Approving and overriding transactions.
Float Teller
Huntington National Bank
09.2009 - 03.2012
- Ensured compliance with bank policies, procedures, and regulations while completing transactions.
- Educated customers on using digital banking services for self-service convenience.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Strengthened relationships with customers through active listening and effective communication skills.
- Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to branch efficiency by conducting end-of-day reconciliations and audits.
- Increased customer loyalty by providing exceptional service and resolving issues promptly.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Reduced waiting times for clients by efficiently managing multiple teller stations.
- Improved workflow processes by collaborating with team members on best practices for daily operations.
Education
High School Diploma -
South High
Cleveland, OHSkills
- Staff Supervision
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Communicating Effectively
- Cash handling proficiency
- Electronic funds transfer
- Branch operations
- Client confidentiality
Timeline
Universal Banker Teller
Third Federal Savings and Loan
03.2012 - Current
Float Teller
Huntington National Bank
09.2009 - 03.2012
High School Diploma -
South High
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