Hi, I’m
Jennifer Nataly Puga Gutierrez
Sioux Falls,SD
Languages
Spanish
Native or Bilingual
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
3
years of professional experience
1
Certification
Work History
First Premier Bank
Universal Banker Teller
12.2020 - Current
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Outback Steakhouse
Waitress
01.2019 - 12.2022
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
COURSERAONLINE
from Project Management
07.2023
Roosevelt High SchoolSioux Falls, SD
High School Diploma
05.2021
Skills
- Strong Sense of Banking Ethics
- Rapid 10-Key Data Entry
- MS Office Proficiency
- Spanish Speaking
- Cash Handling Expertise
- Sales
- Creative Problem Solving and Adaptability
- Fraud Identification
- Banking
- Staff Training
- Attention to Detail
- Organization and Efficiency
- Leadership
Certification
https://coursera.org/share/66399a95eb3d903b3101c8c2aaaf2de8
https://coursera.org/share/87998cf7fb365a769d5676687100ab43
Timeline
Universal Banker Teller
First Premier Bank
12.2020 - Current
Waitress
Outback Steakhouse
01.2019 - 12.2022
COURSERA
from Project Management
Roosevelt High School
High School Diploma
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